Role overview

Position Type: Full-Time

Department: Client Solutions

Work Location: Canada

Work Arrangement: Remote

Work Hours:Monday to Friday, 9-5, 35 hours per week

Travel Required: Every 2 months for department meetings & projects

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
Quarterly virtual social events!

The Opportunity:

The Creative Account Coordinator is responsible for providing overall creative project support to the Client Solutions department.

A Day in the Life (What you will do here):

Ensure smooth daily and client satisfaction for assigned projects

Up-to-the-minute awareness of assigned projects, executed per Sentrex process

Rapidly responds to all messages on MS Teams and Outlook

Provides internal status updates and attends meetings, updates project status reports daily and communicates relevant information

Responsible for meeting notes and their circulation

Updates project copy documents and maintains version control

Assists with formatting of Excel, Word and PowerPoint documents

Ensures project folders are kept organized per department SOPs

Assists with creating surveys in Survey Monkey and organization of collected responses

Assists with MailChimp campaigns and LinkedIn content, posts and analytics

Assists with updating PPT slide presentations and client meeting preparation

Liaises with cross-functional support (e.g. translation, client’s administration, printer)

Coordinates PAAB/ASC submissions and maintains file folders with relevant documents

Coordinates submission of project copy documents and layouts through client’s medical, legal, regulatory system

Triages Client Solutions inbox and keep department calendar up to date

Creates and updates project cards in departmental Project Tracking system (Trello)

Files invoices in appropriate folders

Data entry as requested, e.g. logging hours of Freelancers into appropriate project cards

Executes other ad-hoc administrative duties, as they are assigned.

What you need to ensure you are set up for success:

High school diploma combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
Experience working with Creative/Marketing agencies is an asset
Exceptional organizational skills
Outstanding attention to detail
Able to manage multiple projects and cope with changing priorities
Able to stay calm when working with tight timelines
Produces quality work under pressure
Is thorough, accurate and logical
Maintains a professional and positive attitude
Receptive to feedback and has a growth-mindset
Willing to pitch in when ‘all hands on deck’ are required, regardless of the task
Excellent verbal and written communication, listening, and customer service skills
Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, Trello, Sharepoint, Survey Monkey, MailChimp, etc.
Self-directed, working independently with minimal supervision
Proactive, dynamic and demonstrates an ability to work collaboratively

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program

The anticipated base salary hiring range for this role is $50k to $55k annually. The final base salary will be determined based on relevant experience, skills, and internal equity

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.