Role overview

Are you a detail-oriented professional who thrives on accuracy, organization, and data integrity?Join East Penn Canada’s Master Data team and play a critical role in maintaining the systems and information that support our operations, customers, and products. We are seeking a highly organized and analytical professional who enjoys working with data, collaborating across multiple departments, and ensuring information is accurate, compliant, and up to date.
As a Master Data & Label Coordinator, you will be responsible for maintaining East Penn Canada’s battery label databases, administering customer portal data, and supporting the integrity of master data in our EAP system and all other assigned applications. Working closely with teams across Sales, Finance, Procurement, Inventory, Billing, and Operations, you will help ensure accurate product, customer, vendor, and pricing information while supporting critical labelling requirements and regulatory updates. This role is ideal for someone who takes pride in precision, enjoys problem-solving, and thrives in a structured, process-driven environment.
Please note that this is a 100% in-office position, working out of East Penn Canada’s Head Office location in Courtice, ON.
Duties and Responsibilities

Maintain the East Penn Canada battery label guide, ensuring all labeling instructions, specifications, and images remain accurate and up to date

Investigate and resolve labeling discrepancies, updating databases and guides as required

Manage and implement major label revisions, including regulatory updates, branding changes, and customer-specific requirements

Create and maintain customer-specific databases in East Penn’s “Label View” application and ensure all specifications remain current and accurate

Develop and maintain specification sheets and application guides for assigned customers.

Manage customer portal administration, including access requests, new part additions, pricing updates, account management, and order-related inquiries.

Maintain accurate master data records within SAP, including materials, bill of materials, classifications, pricing, vendors, customers, and related master data objects.

Collaborate with Inventory, Sales, Finance, Procurement, Billing, and other business units to coordinate and implement master data changes

Review, validate, and process requests to create, modify, activate, block, or otherwise maintain master data records

Analyze data requests to ensure compliance with established business processes and system requirements

Participate in data integrity audits and cleansing initiatives to improve the quality and consistency of master data

Identify potential cross-data issues, recommend solutions, and work with team members to resolve discrepancies

Provide support and backup coverage to other Master Data team members when required

Contribute to the continuous improvement, documentation, and review of master data procedures and work processes

Promote East Penn Canada’s commitment to Customer Experience Excellence and Occupational Health and Safety in all aspects of the role

Experience, Skills, and Competencies
You will receive comprehensive training on our systems and processes, but a strong foundation and background in the following will set you up for success:

2+ years of experience in a master data, administrative, customer support, ERP, automotive or related business environment preferred

Experience working within an ERP environment, with SAP experience considered a strong asset

Experience and proficiency with Microsoft Office applications, particularly Excel and Outlook

Exceptional attention to detail with a commitment to maintaining data accuracy and integrity

Highly organized, methodical, and process-oriented, with the ability to manage multiple priorities and deadlines

Strong analytical and problem-solving skills, including the ability to identify discrepancies, investigate root causes, and recommend solutions

Ability to quality-check large volumes of information and maintain accuracy in a fast-paced environment

Excellent verbal and written communication skills, with the ability to collaborate effectively across multiple departments

Self-motivated and capable of working both independently and as part of a collaborative team

Strong process discipline and commitment to following established procedures and controls

Ability to work under pressure and adapt to changing priorities while maintaining a high level of accuracy

Bilingualism (English/French) is considered an asset

Important Considerations:

Role-specific background checks are a condition of employment and may include, but are not limited to, employment verifications, criminal record checks, and professional reference checks

Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date

Hiring range is approximately $47,000-55,000. Actual salary will be determined based on the successful applicant's education, experience, knowledge, skills, abilities, internal equity, and market data