Role overview

Location: Marino’s Auto Group
Reports to: Service Manager
Type of contract: Permanent Full-Time

Are you customer service oriented? Do you have a high attention to detail? Are you looking to start an exciting new career in the automotive industry? Marino’s Automotive Group is looking for a Service Advisor in Etobicoke!

The Service Advisor will be assisting all incoming customers attending their service appointments at Marino’s Auto Group. You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience at Marino’s Auto Group. You will be liaising with the Technicians to ensure that you are keeping customers up to date regarding their service appointments. If you are a team player, have a passion for customer service, an ability to stay organized, and strong time management skills, then this role is for you!

Key responsibilities:

Work with customers to understand their needs.
Work with customers to answer questions or concerns.
Ensure that customer vehicle are adequately cared for and keep the customer updated on the progress of their repairs.
Complete a follow ups to ensure that customers have no additional questions about the repair of their vehicle.
Additional duties assigned.

Qualifications:

1-2 years of customer service experience.
Experience with DMS - Specifically PBS - Considered an asset
Service Advisor experience is considered an asset.
The desire to provide a high level of customer service.
Ability to lift, lower, hold and carry up to 50 pounds.