Scrum Master - Intermediate

Job Title: Scrum Master - Intermediate

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 12 months

Extension: 1 Time

Must Haves

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Certified Scrum Master (CSM) or similar agile certifications.
• Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
• Familiarity with DevOps Tools: Hands-on experience with Jira, Confluence, Git, Jenkins, and CI/CD processes.
• Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
• Backlog Management: Experience collaborating with Product Owners to manage product backlogs, ensuring the highest-priority work is well-defined and ready for development.

Description / Responsibilities / Skills

Scrum Master Responsibilities

• Provide subject matter expertise and guidance on specific project methods.
• Prepares training materials, training sessions on project delivery methodology in accordance with guidelines.
• Acquires, customizes, documents, integrates, communicates and implements comprehensive IT standards and guidelines.

General Skills

• Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks
• Communication, facilitation, negotiation, consensus building, and problem-solving skills
• Experience facilitating the relationships between the Agile team and product owner and maintaining a safe working environment for the team by helping with conflict resolution
• Experience leading the Agile methodology and development teams in self-organization and identifying and filling in blanks in the framework
• Experience mentoring and coaching the teams on removing impediments
• Experience capturing feedback and documenting sprint reviews to administer project goals and improve team performance

Experience & Skill Set Requirements

Required Qualifications: (40%)

• Strong understanding of both Scrum methodology and business analysis frameworks.
• Proven ability to lead teams, resolve conflicts, and ensure productivity in an agile environment.
• Excellent communication and stakeholder management skills.

Preferred Qualifications: (20%)

• Software Development Background: Experience in software development is advantageous, enabling better communication with technical teams.
• Industry Knowledge: Experience in industries like finance, healthcare, or other regulated sectors is preferred.

Required Skillset: (20%)

• Scrum and Agile Expertise: Demonstrated ability to lead Agile ceremonies and implement Scrum principles effectively across development teams.
• Business Process Modeling: Proficiency in modeling current and future business processes using tools like BPMN and process flow diagrams.
• Requirements Gathering: Strong expertise in gathering and documenting business requirements, translating them into actionable user stories and process documents.
• Gap Analysis and Problem-Solving: Ability to perform gap analysis, identifying areas for process improvement and making recommendations.
• Agile Metrics Management: Skilled in tracking and analyzing Agile metrics (e.g., Burndown charts, Velocity) to drive team performance improvements.
• Stakeholder Engagement: Expertise in managing and balancing stakeholder needs while ensuring alignment with development priorities.
• Conflict Resolution: Experience resolving conflicts within the team and between stakeholders to maintain harmony and productivity.

Soft Skills: (20%)

• Servant Leadership: Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
• Effective Communication: Strong written and verbal communication skills, capable of clearly articulating technical and business requirements to diverse audiences.
• Coaching and Mentoring: Experience coaching teams on Agile principles, ensuring continuous learning and improvement within the team.
• Adaptability: Ability to adapt to changing project requirements and shifting priorities while maintaining focus on delivery.
• Collaboration: Proven ability to collaborate with cross-functional teams, fostering a culture of teamwork and shared goals.
• Conflict Mediation: Skilled at resolving conflicts both within the team and with external stakeholders, ensuring smooth project progress.
• Time Management and Multitasking: Strong organizational skills to manage multiple tasks and priorities in a fast-paced Agile environment.
• Emotional Intelligence: High level of emotional intelligence, fostering empathy and understanding to effectively manage team dynamics and relationships.