Role overview

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community

PROGRAM: Better at Home

POSITION: Housekeeper

JOB TYPE: Casual/On-Call

JOB POSTING #: JP-031-2026

WORK HOURS AND SCHEDULE: This is a casual position with shifts assigned based on operational needs. Scheduled hours will generally occur during regular business hours, between 8:30 a.m. and 4:30 p.m., Monday to Friday, within the Smithers and Telkwa areas. The number of hours and frequency of shifts may vary depending on program requirements and availability.

DATE POSTED: July 9, 2026

CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: As soon as possible.

SALARY RANGE: $25.00 per hour - $26.00 per hour

NO: OF POSITIONS: 01

PROGRAM SUMMARY:

Better at Home is a province-wide initiative designed to help seniors remain independent at home and stay connected with their community. Better at Home supports seniors to age in place with dignity, stay socially connected and reduce social isolation, particularly among those seniors who are most vulnerable. The program recognizes that seniors play an integral and growing part in community and aims to help them with simple day-to-day tasks so they can remain living in their own home. The Better at Home program offers a range of non-medical support services such as light housekeeping, grocery shopping, minor home repairs, friendly visiting, snow shoveling, light yard work, and transportation to appointments. Services are delivered by volunteers and paid workers. Seniors are charged a fee for services on a sliding scale based on income.

POSITION SUMMARY:

The Better at Home program is seeking a dedicated individual to fill a crucial role that contributes significantly to the success of our services. This position entails providing essential light housekeeping and laundry services to seniors who live independently in their own homes. More than just maintaining a clean environment, this role is about fostering meaningful social connections. It offers emotional support and companionship, which are just as vital as the practical assistance provided. The role includes a structured social connection component, which complements the housekeeping tasks by incorporating a system to monitor the health and well-being of our community's vulnerable seniors. Through this combination of social engagement and housekeeping, the position aims to build and maintain consistent, supportive relationships between the Smithers Community Services Association (SCSA) and the seniors we serve, ensuring their safety, comfort, and happiness

REPORTING RELATIONSHIPS:

Reports To: Bette at Home Program Coordinator
Direct Reports:

RESPONSIBILITIES:

Provide essential housekeeping services to participants.
Ensure that living spaces are clean, safe, and promote well-being.
Perform light cleaning tasks and maintain hygiene in high-risk areas like kitchens and bathrooms.
Keep pathways to essential areas such as the kitchen and bathroom clear of debris.
Engage with seniors to build a sense of connection and community.
Communicate effectively with the Program Coordinator to ensure a steady supply of cleaning materials.
Accurately maintain participants' records.
Uphold the confidentiality of participant information and adhere to professional boundaries.
Carry out other related duties as assigned.

QUALIFICATIONS:

Grade 10 education.
Knowledge of good customer service techniques.
Experience in performing light housekeeping duties is considered an asset.

SKILLS AND ABILITIES:

Ability to work effectively as a team member.
Ability to read, write, and communicate effectively in English.
Ability to communicate professionally and respectfully with all individuals.
Ability to establish and maintain professional and appropriate relationships with residents and/or their families/representatives.
Ability to comply with safe work practices.
Possesses good listening, problem-solving, and communication skills.
Ability to perform other related duties as assigned.

ADDITIONAL REQUIREMENTS:

Must be legally authorized to work in Canada
Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
Undergo a Criminal Record Check
Possess a valid Class 5 Driver’s License (Must have).

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: July 2026

ID: JD-2026-013