Role overview

Job Description:

Location:Sault Ste. Marie (Onsite)
Duration:Fall (September – December 2026)
Type: Student Full Time
Range:$18.50 - $28.50

We are ready to take this game to the next level and need a passionate student to support our Customer Care Learning Experience team, which drives operational excellence through training, process improvement, and analytics.

YOUR ROLE IN THE GAME

Reporting to the Manager Customer Care Learning Experience, you will be empowered to:

Help us modernize training delivery and accelerate new hire readiness. Your work will ensure consistency and innovation in learning materials.

Assist with curriculum design and update training modules

Create or revise SOPs, job aids, and micro-learning content

Support training logistics, scheduling, and post-session evaluations

Conduct learning needs analysis with trainers and SMEs

Prepare materials for knowledge base migration and clean-up

Develop visual learning assets (flowcharts, diagrams, PPT decks)

WHAT YOU BRING TO THE GAME

Education & Experience:

Currently enrolled in a post-secondary program with a focus on Education, Adult Learning, Instructional Design, Communications, Digital Media, Human Resources (Learning & Development), Technical Writing, Business – Training & Development

An aptitude for learning on the job

Strong analytical and critical thinking skills

Effective time management and multi-tasking abilities

Excellent interpersonal, collaboration and communication skills

Proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook, D365)

BENEFITS OF JOINING THE WINNING TEAM

Growth Focus:Become your best self with access to new opportunities and personalized support programs.

Comprehensive Learning:24/7 access to robust online learning programs.

Equity, diversity, and inclusion:Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required.

If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline.

Application Deadline: July 15, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.