Role overview

Description:

If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is a software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. If you are excited to launch your career in a rapidly expanding and evolving industry, we want to hear from you.

What You’ll be Doing:

Manage support cases from start to finish by providing advice and assistance via email or phone

Advise and assist to solve problems related to Survalent software, or escalate to the appropriate personnel.

Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.

Troubleshoot communication issues between SCADA and end devices.

Create Knowledge Articles from Support issues observed.

Provide support services to internal employees with technical problems

Be on call for after-hours support in rotation with other Support team members.

Other duties as required

What are we looking for?

Bachelor’s degree, diploma or a combination of education and experience in electrical engineering and/or information systems.

Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset

Experience in a Technical Support/ Customer service role is considered an asset

Knowledge of Power Engineering and Distribution Networks is considered an asset

Knowledge of APIs and Microsoft Azure are considered an asset.

Good understanding of TCP/IP network communication

Well versed with Microsoft Windows (both Server and PC level) and office applications

Knowledge of Microsoft SQL Server and IIS

Strong multi-tasking ability

Excellent communication skills: Fluent English- Speaking and Writing

Problem solving ability and attitude with ability to think out of the box

Self-motivated and empathetic listening skills

This is a full-time permanent position reporting to the Senior Manager of Customer Support, Customer Operations. The salary range for this role is $50,000–$60,000. Interested candidates are invited to submit their cover letter and resume.

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.