Role overview

DRIVING POSSIBILITIES

Position: Service
Advisor

Status:Full-Time

Dealership: NewRoads
Automotive, a division of OpenRoad Automotive Group

Department: Service

We believe in doing good for our
customers and for ourselves. Whether it’s launching the most anticipated model
of the year or purchasing a vehicle for your next adventure, great people and
relationships are at every turn with OpenRoad.

We are proud of our
forward-thinking culture developed over 40 years of continuous improvement
initiatives. OpenRoad is one of the largest and fastest-growing automotive
retail groups in the country (representing 21 automotive brands across 41
locations) with a shared vision to become the national automotive leader in
customer experience. As one of Canada’s Best Employers and Best Managed
Companies, we are looking for team players who are excited to continually
learn, work hard, and take ownership of their roles.

If you love the idea of joining an
organization with unlimited possibilities to accelerate your career, then apply
to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

·
Opportunity to work with a variety of OEM BRANDS: Acura, Audi,
BMW, Chevrolet Cadillac Buick GMC, Chrysler Dodge Jeep Ram, Honda, Jaguar, Land
Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota,
Volkswagen

·
Amazing associate Incentives

·
Internal and External, Training & Development opportunities
for skill development and growth

·
Be part of collaborative, friendly, and progressive work culture
with an emphasis on transparency, innovation, relationship, and empowerment

·
Comprehensive Extended Health and Dental plan; tailored toward
Associate wellness

·
Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

·
Greeting each customer in a prompt, courteous manner, letting
customers who are waiting in line know that they will be helped soon;

·
Communicating with service customers to determine the nature of
the mechanical problems;

·
Securing agreement from customers before repairs; covering cost
estimate; and approximate time when vehicle's work will be completed;

·
Maintaining a dealership-prescribed standard for "hours per
customer repair order written";

·
Advising customers on the care of their cars and the value of
maintaining their vehicles in accordance with the manufacturer's
specifications, using maintenance menus;

·
Explaining optional services, warranty information, and policies
to customers;

·
Handling minor customer complaints and misunderstandings;

·
Communicating the need for additional work when needed, explaining
the details to the customer, including the additional cost and time
consideration, and documenting properly on the repair order;

·
Following up on the progress of each repair order during the day,
contacting customers regarding changes in the estimate or time promised;

·
Handling telephone inquiries regarding work in process and
appointments and returning phone messages promptly;

·
Staying up to date on technical and performance information on all
vehicles serviced by the dealership;

·
Advising customers of parts ordered and making an appointment to
have them installed before the customer leaves;

·
Refer leads and prospects for vehicle sales to the new and
pre-owned sales departments;

·
Assisting the Service Manager as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

·
1 to 3 years of Service Advisor experience;

·
Ability to multi-task, organize and be detail-oriented;

·
Clean Drivers Abstract.

We are an equal opportunity
employer that embraces diversity. We stand behind the growth of our associates
to help them achieve their vision and goals.

This job posting is intended to
identify and build a pool of qualified candidates for future opportunities that
may arise within our organization. While there is not currently an active
vacancy for this position, we welcome applications from individuals who wish to
be considered as openings become available. We are committed to transparency in
our recruitment practices and aim to provide applicants with clear information
regarding the purpose of each job posting.

OpenRoad Auto is committed to
providing accessible employment practices that are in compliance with the
Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are
available on request for candidates taking part in all aspects of the selection
process.

We thank all applicants in
advance, however, only those considered for an interview will be contacted

JOIN US AND GROW WITH US!