Case Manager Crisis Response

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Position Summary:
Reporting directly to the Associate Director, Suicide Prevention and Crisis Management, the Case Manager in the Office of the Dean of Students (ODOS), Crisis Response (CMCR) plays a key role in advancing and implementing McGill’s Student Suicide Prevention Framework. Working closely with the Associate Director, the Crisis Response Team, and campus and community partners, the CMCR supports institutional efforts that strengthen suicide prevention, early identification, coordinated care, crisis intervention, and postvention across the University.

The CMCR position is recognized by the University as a first point of contact for students experiencing academic or non-academic difficulties, crisis situations, and other complex concerns. The incumbent assesses and intervenes in crisis situations to ensure student safety and provides confidential, non-judgmental, short-term support to students throughout their academic journey. The role supports students in navigating available resources, facilitates referrals to appropriate campus and community services, and regularly consults with the Associate Director and the Crisis Response Team to ensure coordinated and effective case management. The incumbent collaborates with stakeholders across and beyond the University to promote student well-being, academic success, and access to support.

In support of the Student Suicide Prevention Framework, the CMCR develops and delivers training for students, faculty, staff, and key stakeholders on suicide prevention, recognizing and responding to student distress, crisis intervention, and referral pathways. The incumbent also provides consultation and support to faculties in the development and implementation of postvention protocols following student deaths or other critical incidents. In collaboration with the Associate Director and the Crisis Response Team, the CMCR contributes to the development, implementation, and ongoing evaluation of procedures, protocols, and best practices related to suicide prevention, and crisis management, helping to foster a coordinated, proactive, and evidence-informed culture of care across the University.

Primary Responsibilities:

• Collaborates with the Associate Director in the implementation and ongoing evaluation of McGill's Student Suicide Prevention Framework.
• Develops and delivers training for faculty, staff, and key stakeholders on suicide prevention, student distress recognition, crisis response, and referral pathways.
• Provides consultation and support to faculties in the development and implementation of postvention protocols following student deaths or critical incidents.
• Supports institutional initiatives aimed at strengthening suicide prevention, early intervention, and coordinated care across the university.
• Contributes to the development of protocols, procedures, and best practices related to crisis response, and suicide prevention.
• Assess the situation of a student and can determine if there are any safety risks to self or others.
• Manages student cases, which can range from complex issues surrounding academics, disruptive behaviors, or crisis, to very high-risk crisis situations.
• Collaborates with the Case Manager Crisis Response Team regularly regarding students of concern or in need of academic guidance.
• Ensures regular follow-up with students in need while respecting the limitations of the Case Manager Crisis Response role.
• Ensures that student files are properly documented and that notes are always up to date.
• Maintains confidentiality of student files and all information gathered.
• Collaborate with University stakeholders to facilitate referrals to appropriate internal support services and takes initiative by collaborating and mobilizing these services to help students in the best way possible, while considering the limitations and realities of the resources available.
• Consults regularly with the Associate Director.
• Participates in ODoS weekly team meetings.
• Actively participates in the weekly Crisis Response Team meetings led by the Associate Director.
• Shows leadership and confidence when organizing and leading meetings with faculty members regarding students of concern.
• Takes initiative in working directly with hospitals or other external support resources for students at a high risk for suicide when required.
• Builds and maintains positive collaborative relationships with various internal stakeholders who are closely connected to Student Life and Learning.
• As required, participates in the development of inclusive policies, protocols, procedures, workshops or trainings.
• As required, deliver workshops to faculty and staff members regarding how to detect students of concern, in crisis or suicide danger, and referral pathways.
• Engages in professional development activities when required.
• Remain current on best practices related to case management, threat assessment, and crisis intervention and emerging research.
• Actively participates in Performance Dialogues 2-3 times a year lead by the Associate Director.

Other Qualifying Skills and/or Abilities
As a Case Manager Crisis Response, you will have the ability to:

Multi-task in a high-pressured environment

Weigh competing demands and exercise discretionary decision-making in crisis and high-risk crisis situations

Work with a team

Respond to situations creatively and proactively, and take initiative to support students adequately

Represent students’ needs

Deal with ambiguity and manage priorities and tight timelines

The ideal candidate will demonstrate competence in crisis intervention, suicide crisis intervention prevention and postvention, as well as a knowledge of mental health crisis interventions and case management in a university context.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.

For a definition of our language proficiency levels, please clickhere.

Minimum Education and Experience:
Bachelor's Degree 3 Years Related Experience /

Annual Salary:
(MPEX Grade 05) $73,470.00 - $91,840.00 - $110,210.00

Job Profile:
MPEX-SAF2B - Student Services - Professional 2

Hours per Week:
33.75 (Full time)

Supervisor:
Associate Director Suicide Prevention and Crisis Management

Position End Date (If applicable):
2028-11-30

Deadline to Apply:
2026-10-13

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.