Role overview

Store Manager Tillsonburg
Reports To: Director of Store Operations

Benefits after 90 days
Pension after 1 year
Salary: 63,000 - 68,000

Position Summary
The Store Manager is responsible for the overall leadership, profitability, and daily operations of the store. This role drives sales growth, delivers an exceptional customer experience, develops and leads a high-performing team, and ensures operational excellence. The Store Manager promotes Moffatt & Powell's values of Caring, Commitment, Community, and Continuous Learning through visible leadership, strong customer relationships, and effective business management.

Core Competencies

Leadership & Team Development
Customer Focus
Communication
Accountability
Decision Making
Planning & Organization
Problem Solving
Results Orientation
Coaching & Mentoring
Adaptability
Ethics & Integrity
Time Management

Key Responsibilities

Leadership & Team Development

Lead, coach, and develop store employees and leaders.
Recruit, interview, and onboard qualified team members.
Conduct performance reviews and provide ongoing feedback and coaching.
Promote a positive workplace culture aligned with company values.
Ensure all required training and safety certifications are completed.

Sales & Customer Experience

Build and maintain strong relationships with retail, contractor, and commercial customers.
Drive sales growth, margin improvement, and market share.
Lead by example in delivering outstanding customer service.
Resolve customer concerns professionally and effectively.
Support local business development and community involvement.

Operations & Financial Management

Oversee daily store operations, inventory management, merchandising, and purchasing.
Monitor inventory accuracy, cycle counts, transfers, pricing, and ordering activities.
Approve purchase orders and ensure order integrity.
Maintain company merchandising, presentation, and housekeeping standards.
Ensure payroll, scheduling, and reporting requirements are completed accurately and on time.
Review business performance and communicate results to senior leadership.

Health & Safety & Compliance

Ensure compliance with company policies, procedures, and safety standards.
Promote a safe work environment and support all health and safety initiatives.
Maintain cash control, inventory accuracy, and operational compliance.

Qualifications

Strong customer service, sales, and merchandising skills.
Proven ability to lead, coach, and motivate teams.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office and retail management systems.
Excellent verbal and written communication skills.
Valid driver's license.

Working Conditions

Combination of office, sales floor, yard, and customer-facing responsibilities.
Frequent standing, walking, bending, and computer use.
Occasional travel may be required.
Availability to work weekdays, evenings, and weekends as required.

Moffatt & Powell RONA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the recruitment and selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.