Campus Store Services Assistant

Description

About the Role

Working within the Cougars Campus Store, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Campus Store Services Assistant provides front-line customer service and operational support across multiple Commercial Operations service areas, including the Campus Store, Campus Card Office, online order fulfillment, and other customer-facing services. The position supports daily operations by assisting customers, processing transactions, preparing orders, issuing campus cards, and completing administrative tasks while maintaining a high standard of customer service. The role is designed to provide operational flexibility and business continuity through cross-training across multiple service areas.

Responsibilities

Customer Service (35%)

• Provide professional, friendly customer service in person, by phone, and by email;
• Respond to customer inquiries or direct them to the appropriate staff member;
• Resolve routine customer concerns;
• Maintain confidentiality of customer information; and
• Support service counters during peak periods.

Campus Store Operations (30%)

• Process sales through the point-of-sale system;
• Receive and stock merchandise;
• Pick, pack, and prepare online orders;
• Assist with shipping and customer pickups;
• Maintain store presentation;
• Assist with inventory counts; and
• Restock sales floor merchandise.

ONECard Services (20%)

• Capture and/or approve photographs;
• Verify identification;
• Produce and issue campus cards;
• Replace lost or damaged cards;
• Assist with basic account inquiries;
• Maintain card supplies and equipment; and
• Escalate complex technical issues.

Administrative & Operational Support (10%)

• Support UPass distribution activities;
• File records and maintain documentation;
• Prepare reports or logs as assigned;
• Process locker rentals; and
• Maintain work areas.

Other Duties (5%)

• Participate in cross-training.
• Support special events.
• Assist other Commercial Operations departments during peak periods.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or equivalent

Salary: $15.45 - $19.44 per hour

Closing date: Open until the required number of suitable candidates are found

A resume should be submitted in one.pdf document. Please title your.pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).