Role overview

Job Overview:

Requirement/Must Have:

Active Certified Scrum Master certification.
Experience in coaching teams on Agile methodologies, facilitating agile ceremonies, and fostering a culture of continuous improvement and collaboration.
Experience leading and facilitating key agile ceremonies, including planning sessions, stand-ups, product demonstrations, and retrospectives.
Experience working within an agile development environment.
Demonstrated AI fluency through daily use of generative AI and agentic tooling for delivery-grade work.
Comfortable with prompt design, retrieval-augmented generation, and evaluation of AI output for risk, hallucination, privacy, and sensitivity.
Process automation literacy, including working knowledge of workflow automation, digital forms, structured intake, and agentic process orchestration.
Ability to translate technical change into accessible communication for business, product owners, delivery teams, and stakeholders.
Strong verbal and written communication skills.

Responsibilities:

Identify and remove roadblocks and distractions that affect sprint commitments and prevent delivery of product features.
Manage the agile sprint process for cross-functional program review or product delivery teams.
Provide leadership and mentoring in agile principles, policies, and procedures to enable teams to self-organize.
Manage communication, maximize transparency, and resolve conflicts within the delivery environment.
Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement.
Coach the team on the application of agile methodology, including effective estimates, sprint commitments, and managing external dependencies.
Guide product owners on reporting, release planning, and road-mapping.
Maintain delivery metrics and report on product level plans, progress, and quality assurance using project management tools.
Build AI-augmented routines that improve team delivery practices and reduce administrative overhead.
Participate in digital service delivery activities, such as user research and usability testing.

Nice to Have:

Experience delivering training sessions via web-based interactive technology.
Experience guiding Agile teams in accountability and self-organization with a focus on integrating AI into workflows.
Experience implementing CI/CD pipelines with automated testing, deployment, and observability.
Experience personally using AI tools to enhance Scrum Master responsibilities such as meeting preparation and backlog analysis.
Experience planning work that aligns to product owner priorities.
Experience with software development processes and associated best practices, methods, and tools.
Experience working within North XX Public sector environments including municipal, provincial, or federal levels.
Experience working with teams that apply UX design, service design, design thinking, or human-centered design approaches.

Skills:

Scrum Master.
Agile/Scrum Methodologies.
Agile Ceremonies.
Team Coaching & Facilitation.
Sprint Planning.
Backlog Management.
Product Owner Support.
Agile Delivery Metrics.
Generative AI/Agentic AI.
Process Automation.
Continuous Improvement.
Prompt Design.
Retrieval-Augmented Generation.
Workflow Automation.
CI/CD Pipelines.

Qualification And Education:

Certified Scrum Master (CSM).

Benefits:

Our Benefits Include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.