Mail Clerk

Mail Clerk
Dynamic opportunity within the insurance sector supporting national mail distribution and digital imaging operations in a fast-paced environment. This on-site role in Halifax offers exposure to multiple business units, hands-on administrative and document processing responsibilities, and strong growth potential within a collaborative team setting.

What is in it for you:
• Hourly salary of $16.75.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8 am-4 pm.

Responsibilities:
• Open, prepare, sort, and categorize incoming mail for digital imaging and processing.
• Analyze document content to determine the appropriate business area and work type.
• Apply tracking methodologies for specific mail streams and processes.
• Redirect work accurately to appropriate processing queues to minimize delays and financial impacts.
• Perform indexing and quality verification of front-end and back-end documents.
• Enter and validate client policy, account, group, and customer information accurately.
• Process, verify, scan, index, and prepare cheques for deposit according to established procedures.
• Operate high-speed document scanners in a fast-paced environment.
• Troubleshoot minor software and hardware issues related to scanning equipment and workflows.
• Monitor workflow queues and resolve imaging issues impacting business unit processing.
• Distribute cheques destined for customers and advisors.
• Maintain workflow efficiency while meeting service level agreements and deadlines.
• Provide front-line customer service by ensuring service standards are consistently achieved.
• Prioritize daily tasks and manage multiple responsibilities simultaneously.
• Assist with projects, effort tracking, and administrative tasks such as maintaining barcode stock, faxing, photocopying, filing, and managing courier logs.
• Verify information on original documents and redirect imaged material to alternate processing areas when required.
• Learn and support multiple business unit processing lines within imaging services.

What you will need to succeed:
• High school diploma completed at minimum.
• Experience working in a high-volume, deadline-driven environment.
• Experience operating office equipment and troubleshooting minor hardware and software issues.
• Proficiency with Microsoft Office applications, web applications, and scanning equipment.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and collaboratively within a team environment.
• Ability to manage fluctuating workloads and prioritize short-term tasks effectively.
• Ability to maintain confidential information.
• Strong multitasking abilities and adaptability in a changing environment.
• Effective communication and interpersonal skills.
• Ability to maintain speed and accuracy while meeting deadlines.
• Flexibility to work different shifts if required.
• Personable attitude with the ability to integrate well within a supportive team environment.

Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.