Role overview

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the
Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company
has been in operation since 1996. Our brewing operations include a 20,000 square foot
landmark brewery, a pub, restaurant, taproom, and event space.
We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready
to provide our customers with memorable experiences!

Summary of Position:
Responsible for providing an excellent guest experience by building a rapport with guests and
positively contributing to the team leadership while managing the dining room.

Duties & Responsibilities:
● Manage floor plan

● Ensure completion of opening / closing duties with a checklist

● Enforce grooming policy and uniform standards

● Follow-up on phone messages

● Maintain integrity of point of sales

● Greeting and escorting guests with a professional and positive attitude

● Oversee the flow of guests within the restaurant and monitor service load

● Ascertain guest satisfaction through table checks

● Manage waitlist

● Monitor & post about TripAdvisor and Google

● Liaise between kitchen staff and floor staff

● Maintain ambience of restaurant – lighting, music, cleanliness, hygiene

● Oversee and proactively deal with guest queries and complaints

● Advising guests on menu, beverage, & especially beer

● Work with the management team to create the company experience for guests

● Periodically balance previous day’s tills, cash-outs, & deposits

● Ready and willing to work in a service role which may include direct contact with the
public and or vendor representatives.

● Follow all required Health, Safety, Prevention & Sanitation procedures at all times

● Provide support and training to colleagues as required

● Maintain proper audit track records, follow company policies & procedures

● Develop and maintain close and effective working relationship with all supporting
departments

● Consider the environmental impact of all decisions

● Complete other duties and projects as assigned.

Qualifications:
● Strong hospitality background and minimum 1 year of supervisory experience.

● Strong leadership skills

● Must be able to communicate clearly with managers, kitchen and dining room personnel
and guests.

● Be able to reach, bend, stoop and frequently lift up to 50 pounds.

● Be able to work in a standing position for long periods of time (up to 9 hours).