Role overview

What We Offer

Competitive pay ranging from $18.25 to $22.00 per hour
Opportunities for career growth and advancement
Ongoing training and professional development
Supportive team environment
Variety of shifts available, including days, afternoons, nights, weekends, and holidays

What You'll Do
Protect People & Property

Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property.
Maintain a highly visible presence to deter theft, vandalism, and other unauthorized activity.
Monitor high-risk areas and identify potential security concerns before they escalate.
Support loss prevention initiatives while maintaining a professional and customer-friendly approach.

Respond to Incidents

Respond promptly to security incidents, disturbances, medical emergencies, and customer concerns.
Apply conflict resolution and de-escalation techniques to resolve situations safely.
Assist with emergency evacuations and follow established emergency procedures.
Provide First Aid, CPR, or AED assistance when required.

Deliver Outstanding Customer Service

Greet and assist customers in a professional and approachable manner.
Provide directions, answer general inquiries, and create a welcoming shopping environment.
Work closely with store management and staff to maintain a safe workplace.
Enforce site policies with professionalism, fairness, and respect.

Reporting & Documentation

Complete accurate incident reports, occurrence reports, and daily activity logs.
Document observations, safety concerns, and security-related incidents clearly and professionally.
Communicate important information during shift handovers.

Safety & Surveillance

Monitor CCTV systems and report suspicious activity.
Inspect emergency exits, entrances, and other high-risk areas.
Report hazards, damaged equipment, and maintenance concerns promptly.
Maintain accountability for company-issued equipment and follow all site procedures.

What We're Looking For
Required Qualifications

Valid Ontario Security Guard Licence.
Valid First Aid & CPR Certification (or willingness to obtain before starting).
Excellent verbal and written English communication skills.
Strong customer service and interpersonal skills.
Ability to remain calm and make sound decisions under pressure.
Professional, reliable, and dependable.
Comfortable working independently and as part of a team.
Basic computer and smartphone skills for report writing.
Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
Flexible availability for days, evenings, nights, weekends, and holidays.

Preferred Qualifications

Previous experience in retail security, loss prevention, customer service, hospitality, or another customer-facing role.
Use of Force Certification.
Experience working in busy retail environments.
Knowledge of theft prevention and conflict de-escalation techniques.

Physical Requirements

Ability to stand and walk for extended periods.
Comfortable working in a fast-paced retail environment with continuous customer interaction.
Ability to patrol both indoor and outdoor areas, including parking lots.
Ability to respond quickly and professionally during emergencies.

If you're dependable, customer-focused, and committed to keeping people and property safe, we'd love to hear from you. Apply today and become part of a team that values professionalism, integrity, and exceptional service.

#GTHP