Server

The Server supports the Bistro team in providing an enjoyable dining experience for all guests by delivering excellent customer service and interacting with dining guests to suggest menu items that meet their needs. This position is responsible for establishing a rapport with Bistro guests and responding promptly and courteously to any requests or concerns they may have. This position reports directly to the Food & Beverage Supervisor.

This role requires mandatory weekend availability. Upon completion of training, you will be required towork scheduled Saturday and Sunday shifts as assigned, based on operational needs and in compliancewith applicable employment standards legislation.

WHAT YOU WILL DO:

Guest Service & Dining Experience

Provide friendly, professional, and attentive service to all Bistro guests, creating a welcoming and enjoyable dining experience.
Interact with guests regularly, including arranging convenient seating, taking orders, and suggesting menu items that meet their needs
Establish a rapport with Bistro guests and respond promptly and courteously to their requests or concerns
Maintain thorough knowledge of the Bistro and Bar menus, including food and beverage offerings, ingredients, and available substitutions, to confidently answer guest questions and make appropriate recommendations
Maintain a strong understanding of daily specials, menu changes, and unavailable items to ensure guests receive accurate and up-to-date information
Promote and engage Bistro guests in company promotions
Maintain cleanliness of the dining area, tables, bar, and service stations throughout each shift

Food Allergy and Dietary Awareness

Maintain a thorough understanding of common allergens and available substitutions
Accurately communicate guest allergy or dietary concerns to the kitchen staff and follow all required procedures to help prevent cross-contamination
Respond promptly and appropriately if a guest reports an allergic reaction or expresses concern about an allergen

Responsible Alcohol Service

Adhere to all applicable liquor and health laws and regulations and Mayfair Clubs policies regarding the sale and service of alcohol
Must check valid identification and confirm that guests meet legal age requirements before serving alcohol
Ensure alcohol orders are accurately recorded and served in accordance with established portion, pricing, and service standards
Monitor guests for signs of intoxication and take appropriate action when service should be refused or discontinued
Must not serve alcohol to an intoxicated guest or knowingly permit the continued consumption of alcohol by intoxicated guests, and promptly notify the Food & Beverage Supervisor or Club General Manager when assistance is required

Orders & Payments

Process orders and payments in a timely and professional manner

Teamwork & Kitchen Support

Assist kitchen staff as needed
Work collaboratively with the Bistro and Food & Beverage team to support efficient operations
Assist with inventory counts as needed

Other Duties

Other duties as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

Qualifications & Requirements

Current Smart Serve Ontario certification is required
WHMIS certification required, or the ability to complete the course; training provided
At least 2 years of previous experience is required
Excellent verbal communication and interpersonal skills required
Demonstrated conflict and stress management skills required
Ability to be a team player with a positive, can-do attitude
Strong attention to cleanliness and detail
Must be reliable and punctual
Ability to work varied shifts including evenings, weekends, and holidays as needed

Employment Requirements

Must be legally entitled to work in Canada

Preferred Qualifications

Current Food Handler’s Certificate is an asset
A genuine interest in food and beverage service or hospitality will be highly valued