Role overview

Morning Team Lead

Gold's Gym BC is looking for a Morning Team Leader join our club team. If you're passionate about fitness, enjoy building relationships, and thrive in a customer service focused environment, we'd love to hear from you.

SHIFT- Early Mornings 8am-330pm weekdays (weekends as needed)*
Must be available: 5 days a week - Full Time 32-40 hours
No extended travel permitted in the first 6 months of employment

Key Responsibilities

Greeting and welcoming members and guests into the facility
Assist member with account issues and concerns
Ensure all member and guests check in processes are followed
Ensure accurate completion of POS payments
Maintain accurate cash handling and reconciliation
Ensure all morning staff arrive on time, in uniform and are completing all early morning tasks.
Complete team briefing before peak morning hours, check in with designated leaders.
Delegate tasks effectively and monitor completion.
Coach staff on customer service and operational standards.
Open the facility on time every scheduled shift.
Cover opening shifts when scheduled team members are unable to attend scheduled shifts (4:45am Start)
Maintain an accurate shift handover for the afternoon/evening team.
Respond promptly to management communications.
Report operational concerns before they become major issues.
Assist Sales Team with touring guests, and potential members.
Complete all other assigned clerical and reporting duties.

Qualifications

Minimum 1 year of experience in a customer service role.
Strong interpersonal, negotiation, and relationship-building skills.
Self-motivated with the ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.
Passion for health, fitness, and helping others achieve their goals.
Must have reliable transportation, live within a reasonable distance of the Port Coquitlam Facility.
Valid First Aid Certifications an asset.

What We Offer

Competitive compensation with performance-based earning potential.
Complimentary Gold's Gym membership.
Employee discounts on Gold's Gym products and services.
Positive, supportive, and team-oriented work environment.
Opportunities for career growth into Management.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.