Security

The Heart & Crown Irish Pubs are looking for confident, professional, and people-focused Security Staff to join our team!

Our security team is a huge part of what makes a great night at the pub possible. You’re often the first face our guests see when they arrive and the last one they see when they leave, so we’re looking for people who can strike the right balance: friendly and approachable, but confident and professional when it matters.

This isn't about standing at the door looking intimidating. Great security is about awareness, communication, good judgment, and knowing how to de-escalate a situation before it becomes one.

Most of the time, you'll be working in the background — watching the room, reading the crowd, communicating with your team, and making sure both our guests and staff can enjoy a safe, welcoming environment.

What You'll Be Doing

Welcoming guests and checking identification
Monitoring the venue and outdoor perimeter for safety concerns
Assessing guests for signs of intoxication, aggression, or unsafe behaviour
Keeping an eye on capacity and guest flow
Communicating with fellow security staff and management throughout the night
Stepping in early to help de-escalate difficult situations
Professionally handling guests who may need to leave the premises
Supporting staff when security assistance is required
Documenting incidents and completing security reports when necessary
Helping us maintain the fun, welcoming atmosphere Heart & Crown is known for

What We're Looking For

You don't need to be the loudest person in the room — but you do need to be someone people listen to.

We're looking for someone who is:

Observant, patient, confident, and level-headed
A strong communicator and team player
Comfortable dealing with difficult situations professionally
Skilled in de-escalation, negotiation, and conflict resolution
Physically capable of standing for extended periods and lifting 40+ lbs
Comfortable working both indoors and outdoors throughout the year
Available to work evenings, late nights, weekends, and holidays as required
A high school graduate or equivalent
Holder of a valid Ontario Security Guard Licence

What You Can Expect From Us

50% off your meal while working
Daily tips from servers
Clear training, expectations, and support from management
A busy, social, team-oriented work environment
Opportunities to grow and discuss advancement within the company
And, of course, never a boring Saturday night

If you're someone who can read a room, keep your cool, communicate clearly, and handle situations without escalating them, we'd love to hear from you.

Apply today and come be part of the team that keeps the good times safe.