Role overview

Customer Success Manager

Location: Remote (U.S., Canada, or UK)
Employment Type: Full-time
Department: Customer Success
Overview

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.
What the Ideal Candidate Brings

3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment

Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance

Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations

Comfort operating in early-stage or high-growth environments requiring adaptability and ownership

Strategic mindset with the ability to connect product value to measurable business outcomes

Alignment with a high-ownership, high-impact culture

Key Responsibilities

Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion

Understand customer goals and workflows to drive long-term value realization

Serve as a trusted advisor on QA and automated testing best practices

Develop and execute success plans linking product usage to business impact

Maintain strong alignment with both technical and executive stakeholders

Proactively identify risks, manage objections, and handle escalations with urgency and clarity

Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes

Own forecasting, renewals, and expansion opportunities across assigned accounts

Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Compensation

United States:

Base: $100K–$140K

OTE: $120K–$180K

Canada:

Base: $137K–$191.8K CAD

OTE: $164.4K–$246.6K CAD

United Kingdom:

Base: £78K–£109.2K

OTE: £93.6K–£140.4K

Benefits & Perks

100% medical, dental, and vision coverage

28 days of PTO

Remote-first culture with location flexibility

High-impact, fast-growing environment

Strong ownership culture

Interview Process

Submit a 1–2 minute video describing:

What excites you about this CSM role

How you handled a customer objection during a renewal or expansion

30-minute recruiter conversation

Take-home exercise

Take-home review with leadership

Hiring manager interview

Offer

Work Authorization Requirement:
Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.