Role overview

DescriptionThe Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including staff management, revenue control, safety, and client relations.
Key Responsibilities

Assist in the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards
Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees
Act as a point of contact to client tor Property Manager, attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship
Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion
Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness
Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required
Fill in to provide coverage for front line positions, as needed
Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests
Immediately respond to reports of accidents, incidents, or safety concerns
Communicate professionally at all times with guests, client, and teammates

Skills, Knowledge and Expertise

Proven experience in the parking management industry with a minimum of 2 years in a leadership role.
Strong focus on customer service and client satisfaction.
Proficient in location, profit and loss analysis.
Demonstrated experience in revenue generation and direct marketing.
Event management experience is a plus.
Client relationship management skills.
Business development and strategic thinking abilities.
Leadership and team-building skills.
Technologically proficient with MS Word, Excel, PowerPoint, and contract management software.
Ability to work both independently and as part of a team.
Valid driver’s license, reliable personal vehicle, and clean driving record.

BenefitsJoin our team and enjoy an outstanding benefits package, including:

Comprehensive Health Plans:Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
Short-Term Disability (STD): Income protection when you need time to recover.
Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
Employee Assistance Program (EAP):Confidential support for mental health, financial, legal advice, and more for everyone in your home
Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family