Role overview

Housekeeping Manager

Novotel Toronto Centre is currently recruiting for a Housekeeping Manager. The primary responsibility of the Housekeeping Manager is to oversee and manage the day-to-day work of the Housekeeping team members. The Housekeeping Manager will work closely with the General Manager and Housekeeping Supervisors to determine the strategic direction of the Housekeeping department.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts

Key Responsibilities

Reporting to the General Manager, the Housekeeping Manager is responsible for providing strategic leadership and day-to-day operational oversight of the Housekeeping department. This position requires a highly motivated, collaborative, and results-oriented professional with the ability to lead, coach, and inspire a diverse team while fostering positive working relationships across all hotel departments.

The successful candidate will directly manage three Housekeeping Supervisors, providing guidance, performance coaching, and ongoing development to ensure operational excellence, exceptional cleanliness standards, and an outstanding guest experience.

Manage the day-to-day activities of the Housekeeping team;
Enforce hotels standards, policies, and procedures to the Housekeeping team;
Be a department leader who motivates and mentors all housekeeping team members;
Ascertain staff training needs and provide such training;
Manage departmental budget and expenses;
Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;
Operate well under pressure while exercising good judgments and focusing attention on details;
Maintain confidentiality of hotel guests and pertinent hotel information;
Ensure security of guest room access and hotel property;
Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
Develops and maintains a deep cleaning schedule and room cleanliness program;
Inspects or delegates inspections of all guestrooms cleaned by room attendants;
Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use;
May serve as "manager on duty" as required;
Perform other duties as assigned including assisting staff with their job functions during peak periods.

What We are Looking for...

Managerial or Supervisory experience in housekeeping in a Hotel or related industry;
Post-secondary degree/diploma in Tourism or Hospitality is an asset;
Strong verbal and written communication skills;
Excellent organizational, technical, analytical, and problem-solving skills;
Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
Is able to endure an abundance of physical movements in the performance of job duties;
Working knowledge of Microsoft Word and Excel;
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
Experience in financial management for a housekeeping department is an asset;
Experience working in a unionized environment will be considered an asset;
A positive attitude is a must!
Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

This posting is for a current vacancy.

About Novotel

Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.