Marina Manager, Ladysmith Marina

Oak Bay Marine Group is seeking an enthusiastic Marina Manager for our Ladysmith Marina operation. In this role you will be responsible for ensuring outstanding guest experiences in a safe and secure, best-in-class environment.

The Marina Manager oversees the day-to-day operations of the Marina providing the leadership and setting exceptional standards of ‘Yes I Can’ service performance in order to deliver unforgettable experiences on the ocean to our customers. Reporting to the Director, Operations & Asset Management, the Marina Manager will also be responsible for professionally upholding the OBMG Core Values and supporting all aspects of the operation and facilities. This includes contracted and guest moorage, retail, boathouse sales support, maintenance of the Marina facilities and grounds, and building positive relationships with members of the community.

We are looking for an individual who is passionate about people and outdoor tourism, who thrives in a dynamic team environment and understands as a senior leader in a seasonal, seven-day-a-week operation, the importance of being present during peak business periods and is available to work weekends and statutory holidays, particularly during the busy summer season. With competitive compensation, benefits and strong learning and development opportunities, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and help provide unforgettable experiences on the ocean!

ACCOUNTABILITIES:

Primary Responsibilities:

• Model exceptional customer service by supporting and demonstrating the ‘Yes I Can’ service and OBMG Core Values with a professional attitude at all times.
• Lead and develop our Crew and oversee all aspects of the day-to-day operation of the marina facilities, including property and facilities, in a safe, efficient and cost-effective manner, ensuring appropriate standards and controls are in place.
• Provide effective leadership and day-to-day management of all contractors involved in service, cleaning, building, repairs and maintenance.
• Assist the Director to ensure that revenue targets are met and the Marina is at full capacity and achieving budgeted revenue objectives to meet annual financial objectives.
• Ensure all inventories of merchandise, equipment and other supplies are kept up to date in a manner appropriate with the season and business levels of the marina.
• Ensure the disaster and emergency spill response program is clearly communicated to all affected.
• Active participation in the Health & Safety Committee. Establish and follow up on the administration of the Safety and Security Program to ensure all applicable corporate safety and security policies are adhered to.

JOB REQUIREMENTS:

Education and Technical Skills:

• Post-secondary education in Business Administration/Commerce, Hospitality, Recreational or Property Management or equivalent credentials or the equivalent combination of education and experience.
• Working knowledge of Microsoft Office Suite of Products.
• Solid management, leadership, organizational and analytical skills.
• Mechanical aptitude, knowledge of boats and boating is an asset.
• Aware of environmental issues as they pertain to boating and marina operations.
• Pleasure Craft Operator’s Certificate (PCOC) an asset.
• Emergency First Aid and C.P.R. an asset.

Experience:

• A minimum of 3 to 5 years’ experience managing a hospitality, recreational, marina or commercial complex.
• A minimum of two years’ experience training and leading teams in a customer service environment.

Physical Requirements

• Ability to work outside in a variety of weather conditions.
• Standing and walking for extended periods of time.
• Ability to lift up to 50 pounds, carry and bend.

CORE Values:

• ‘Yes I Can’ is
• Passion for Service
• Enthusiastic Teamwork
• Dedication to Greatness
• Respect for our Crew, Community and the Ocean