Role overview

Job Summary:

The Senior Business Analyst plays a pivotal role in delivering comprehensive business analysis services for complex digital and I&IT initiatives. This position involves eliciting, documenting, and managing diverse business requirements, facilitating stakeholder engagement, and driving process improvements to align technology solutions with organizational goals. The role requires leadership in requirements gathering, process modeling, and supporting delivery and implementation activities within an Agile or hybrid environment.
Responsibilities:

Lead and conduct detailed business analysis to assess client needs and document requirements for I&IT solutions.
Engage with business stakeholders, subject matter experts, and policy teams to gather and validate requirements.
Develop business-process models, use cases, user stories, acceptance criteria, and traceability matrices.
Facilitate workshops, interviews, and validation sessions to ensure comprehensive requirements gathering.
Support backlog refinement, sprint planning, testing, defect triage, and implementation readiness activities.
Analyze current-state processes and design improved future-state models to promote service delivery improvements.
Prepare business cases, cost-benefit analyses, executive presentations, and decision materials for senior stakeholders.
Monitor project progress, resolve issues, and report regularly to management and stakeholders.
Collaborate with vendors to define requirements, assess solution fit, and support implementation efforts.
Coordinate business input into privacy, security, architecture, data, and testing activities.

Required Skills:

Proven experience leading business analysis for large, complex digital or I&IT initiatives.
Expertise in eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Strong skills in developing business-process models, use cases, user stories, acceptance criteria, and traceability matrices.
Experience facilitating requirements workshops with diverse stakeholders including business, policy, legal, privacy, security, and technology teams.
Ability to maintain requirements traceability throughout design, development, testing, and implementation phases.
Experience working with vendor-based solutions and collaborating on solution assessment and implementation.
Strong communication, facilitation, negotiation, and problem-solving skills.

Desired Skills:

Experience with Agile, iterative, or hybrid delivery methodologies.
Knowledge of user-centred service design and user experience research support.
Experience supporting privacy assessments and documenting personal information flows.
Familiarity with government registries and public sector legislative, regulatory, and policy environments.
Prior experience in the public sector, especially within OPS or similar organizations.

Rated Criteria:

Business Analysis Leadership and Requirement Management - 35 Points
Process and Service Design Expertise - 20 Points
Delivery, Testing, and Implementation Support - 25 Points
Communication and Stakeholder Management - 20 Points

Total: 100 Points Deliverables:

Comprehensive business requirements documentation including functional, non-functional, and data requirements.
Business-process models and future-state process designs.
Use cases, user stories, acceptance criteria, and traceability matrices.
Facilitated workshop outputs and stakeholder validation reports.
Business cases, cost-benefit analyses, and executive-level presentations.
Backlog refinement and prioritization documentation supporting Agile delivery.
Test plans, test cases, defect triage records, and business acceptance testing outcomes.
Status reports and recommendations for senior management.

Must Haves:

Experience leading business analysis for large, complex digital or I&IT initiatives.
Proven ability to elicit, document, validate, and manage comprehensive business and technical requirements.
Experience collaborating with vendors on solution requirements and implementation.
Capability to maintain end-to-end requirements traceability throughout project lifecycle.
Strong facilitation and stakeholder engagement skills across diverse groups.
Experience translating legislative, regulatory, and policy changes into business and solution requirements.

Public Sector Experience:

Preferred