Role overview

Who We Are

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.

Position Overview

We are currently hiring aFull-time Front of House (FOH) Team Leader to join our leadership team. The FOH Team Leader plays a key role in supporting front-of-house operations by leading station performance, modeling hospitality standards, and helping create a seamless guest experience. This position is ideal for individuals growing into leadership, serving as a go-to resource during the shift and supporting team efficiency.

As a FOH Team Leader, you are responsible for leading shifts, assigning stations, ensuring adherence to service standards, resolving guest concerns, and modeling the genuine hospitality Chick-fil-A is known for. This position reports to the Shift Supervisor or Manager on duty and may be required to open or close the restaurant in the absence of a manager, in accordance with established procedures.

If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you!

What You’ll Do

Lead our front-of-house team members to deliver remarkable guest experiences
Execute assigned opening or closing procedures for FOH
Support shift flow by assigning positions and helping team members stay engaged
Support guest recovery by following the Chick-fil-A Recovery Model when needed, escalating to Supervisors if required
Maintain a strong leadership presence on the floor, supporting front-of-house operations
Ensure front-of-house cleanliness and readiness: dining room, restrooms, patio, condiment stations, and drive-thru
Ensure accurate cash handling and security protocols are followed at all times
Monitor stock levels of FOH supplies and communicate needs to supervisors
Ensure safe work habits and uphold a calm, efficient shift environment
Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care, and Trust

Work Hours

Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
Closed Sundays

Why Join Chick-fil-A Heartland?

Flexible Scheduling– We’ll do our best to accommodate personal and family commitments
Closed Sundays – Enjoy guaranteed time off every Sunday
Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
Competitive Pay – With transparent performance-based raise opportunities
Complimentary Meals – Enjoy a free meal during every shift
Professional Development – Leadership training, mentorship, and career advancement opportunities
Scholarships– Apply for up to $25,000/year in education support

Additional Information

This posting is for a current vacancy.

The base hourly rate for this position is CAD $18–$20.

At Chick-fil-A Heartland, all candidate applications are reviewed by our team, and we do not use artificial intelligence (AI) to screen, assess, or select candidates.

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal opportunity employer.

We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.