Role overview

Title of Job:Coordinator
Date: October 7, 2026
Closing Date:October 21, 2026
Location:Toronto, ON - Specialized Assisted Living - McEwan
Compensation:$67,011 - $79,010 Annually Prorated
Work Type: Onsite
Job ID:11055361
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

Program Summary:
McEwan Housing and Support Services offers 10 high-support residential units, and 4 respite units for HIV+ or transgender individuals experiencing mental health and/or addiction challenges. We have Personal Support Workers (PSWs) who assist with daily activities and life skills development to promote independence. PSWs also support chronic care and palliative needs. McEwan clients and former clients are members of the General Members Association (GMA). The GMA provides a forum for safe community building and interaction. Members actively engage in monthly social and recreational events. The program operates inside two semidetached homes, with 3 floors located in downtown Toronto. One of the homes is wheelchair accessible and has access to chair lift inside the home and a ramp outside the home. McEwan Housing and Support services offers 24/7 services directly to residents living in the home or to respites on-site. The McEwan Housing & Support Services Program follows the principles of Psychosocial Rehabilitation, which has as its goal, empowerment, for the people we support. The Respite Program offers care to members of the community that live with HIV and require support around the clock to accomplish a specific outcome. The Respites are goal-oriented, related to health and mental health recovery. Respites provide access to the high support residence at no cost to ensure housing is maintained, health improved as well as goal planning and length of stay is determined by need and space availability.

The goal of the McEwan House Residential program is to house and support those who are unable to manage independently in the community. A Plan of Care is created to meet individual needs prior to moving into McEwan. The adjoining houses at 20 and 22 Dundonald Street provide 24-hour on-site support. In addition, there are Personal Support Workers on-site seven days a week for extended hours, to assist residents with cooking, cleaning, laundry, hygiene, meal preparation and attending appointments. Residents have 24-hour access to staff by phone. For overnight or weekend staff that may be responding to member calls, there is also 24-hour coverage through on-call staff support. Residents are encouraged to support one another and assume an active role in the management of their home. When residents are not able to work out interpersonal issues between themselves, they are encouraged by staff to utilize house meetings, individual support sessions or conflict mediation.

Job Summary:
The coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.

What You Will Do:

Site Management & Compliance: Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
Client Support & Empowerment: Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
Team Leadership & Staff Coordination: Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
Operational Monitoring & Administration: Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
Program Planning & Evaluation: Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
Client Engagement & Community Building: Facilitate client meetings and group activities that support well-being and a positive living environment.
On-Call Support: Participate in a rotating after-hours on-call schedule to ensure continuous operational support.

What You Bring:

A degree/diploma in health care/social services or another related field
At least 5 years’ relevant experience in the mental health sector.
Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
Strong intake assessment, crisis intervention, advocacy, and problem-solving capabilities.
Experience supporting individuals with complex needs, including mental health challenges, addictions, cognitive impairments, and other vulnerable populations.
Experience in program development, planning, evaluation, and facilitating groups or meetings.
Knowledge of unionized workplace environments and labour relations processes is an asset.
Excellent communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
Computer literacy for documentation, reporting, and maintaining records.
A valid Ontario driver’s license may be required.

Work Environment:

Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
Lifting to 50 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time.
May be required to be on-call as emergency contact for after hours.
Staff will be required to work in client rooms and may be exposed to secondhand smoke.

What We Offer:

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability.
Defined Benefits Pension Plan.
24/7 Employee Assistance Program.
E-learning program available all year round.
Starting vacation time above minimum standard.
Additional paid personal and paid sick days.
Professional development budget available to help you nurture and shape your career.
Corporate Gym membership rate with GoodLife Fitness.
Access to Perkopolis, a comprehensive corporate discount program.
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion.
Tuition reimbursement program.
Maternity-leave and Parental leave top up program.

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community, and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position.

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l

____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

20m4QWtTYM