Role overview

Open Position

Salary Range: $55,000 - $65,000

Position Summary

We are seeking an experienced Dispatcher / Planner for a transportation company located in Brampton. This role is responsible for maximizing fleet utilization, ensuring on-time service, optimizing driver productivity, and delivering exceptional customer service. The successful candidate will have experience working in an asset-based transportation environment, coordinating company drivers and equipment while balancing customer requirements, Hours of Service (HOS), and operational efficiency.

Experience using TMW Transportation Management System (TMW Suite) is required.

Key Responsibilities

Plan and dispatch company drivers and equipment to maximize fleet utilization and profitability.
Build efficient daily schedules while balancing customer service, driver availability, equipment capacity, and Hours of Service (HOS) compliance.
Monitor shipments and proactively manage delays, service failures, and route changes.
Coordinate pickups, deliveries, appointments, and driver schedules.
Communicate regularly with drivers to provide load information, updates, and operational support.
Optimize routes to minimize empty miles and improve equipment utilization.
Work closely with Customer Service, Sales, Maintenance, and Warehouse teams to ensure seamless execution.
Enter and maintain accurate load information within the TMW Transportation Management System.
Monitor GPS tracking and shipment visibility to provide proactive customer updates.
Coordinate backhauls and reload opportunities to maximize revenue.
Ensure compliance with company policies, transportation regulations, safety standards, and Hours of Service requirements.
Resolve operational issues quickly while maintaining a high level of customer satisfaction.
Build and maintain strong working relationships with drivers and customers.
Maintain accurate operational records, dispatch documentation, and shipment status updates.
Participate in after-hours or weekend dispatch coverage as required.

Qualifications

Minimum 3 years of dispatch or transportation planning experience in an asset-based trucking company.
Hands-on experience with TMW Transportation Management System (TMW Suite) is required.
Strong understanding of truckload operations, fleet planning, routing, and dispatch.
Experience dispatching company drivers rather than exclusively coordinating third-party carriers.
Knowledge of Canadian and U.S. transportation regulations, including Hours of Service.
Experience with cross-border transportation is considered an asset.
Strong geographical knowledge of Ontario and major North American transportation lanes.
Excellent problem-solving and decision-making skills in a fast-paced environment.
Ability to prioritize multiple shipments and changing customer requirements.
Strong communication and relationship-building skills with drivers, customers, and internal teams.
Proficiency with Microsoft Office, including Excel and Outlook.
Experience with GPS tracking, ELD systems, and transportation technology is considered an asset.

Artificial intelligence may be used to screen applications for this role.