Role overview

WHO WE ARE
AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Account Service Representative

EMPLOYMENT TYPE: Fixed Term Contract, six (6) months, Hybrid

ABOUT THIS OPPORTUNITY
Accerta is seeking a fixed term (6 months) Account Service Representative who will play a key role in maintaining strong customer relationships by delivering exemplary service to all stakeholders. In this role, the successful candidate will support account service operations and assist with Dental Plan Design activities.

The position also involves entering and adjudicating applications and claims in accordance with departmental policies and procedures, while ensuring accuracy, efficiency, and high service standards across all account service functions.

ACCOUNTABILITIES

Enter and adjudicate applications, claims, and predeterminations.
Contact external parties to obtain additional or missing information
Process corrections for various work items
Maintain eligibility database where necessary
Maintain and protect the confidentiality and privacy of all information.
Maintain a high level of accuracy in all transactions.
Assist with the adjudication system testing to ensure the accurate payment of dental claims and predeterminations
Other duties as assigned

QUALIFICATIONS

Minimum 1 to 2 years dental benefit industry experience
Secondary Diploma or equivalent requiredCertified Dental Assistant, Registered Dental Hygienist, or equivalent
The ability to process a high volume of work items in a fast-paced environment accurately and efficientlyStrong oral and written communication skillsLogic and analytical skills to solve problemsAbility to cope with pressure and deadlines
Strong computer skills and proficiency with Microsoft Office including Word, Excel, Teams, and PowerPointAccurate data processing ability and knowledge of dental procedures codeThe ability to adapt to changing technology, clients, and processes.
The ability to adapt to changing technology, clients, and processes.Strong, clear, and concise written and verbal communication skills.Interpersonal and communication skills to work effectively with all levels of staff.

ANNUAL SALARY: $46,501 to $50,780
WHAT WE OFFER

Group Benefits: Contract employee plan coverage begins on the employee's first day.
Growth Opportunities: In a company that promotes from within.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:
Employees are expected to work on-site at least once per month at our Toronto office (4 New Street, Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

HOW TO APPLY
We accept applications submitted via our Dayforce Portal - Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during the interview. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check. To learn more about us please go to: www.accerta.ca.