Customer Success Specialist

Customer Success Specialist

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.

Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description:

We are seeking a Customer Success Specialist to build and nurture strong relationships with

our existing clients, helping them deepen their engagement within the Supply Cloud network.

In this role, you will analyze customer performance and collaborate with clients to identify

strategies that maximize the value of their monthly investment. A solid comfort level with

computer tools and systems is important to succeed in this position.

Successful candidates will be sales-minded, have excellent verbal and written communication

skills, and demonstrate strong analytical thinking. Above all, they must be committed to

delivering an exceptional customer experience. We’re looking for someone with strong

interpersonal and organizational skills who thrives in a collaborative, fast-paced team

environment. This position is based in our London, Ontario office.

This is an on-site position at our London, Ontario, office. Must be able to legally work within Canada.

Positions Available: 1

Responsibilities:

• Identify and engage the appropriate decision-makers at partner organizations by leveraging our CRM, LinkedIn, and existing internal contacts.
• Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout the engagement.
• Proactively uncover unrealized opportunities and partner with customers to drive additional value and growth.
• Analyze trading partner data and develop compelling presentations to encourage greater engagement on the LBMX Supply Cloud platform.
• Act as a customer advocate by proactively managing and resolving issues to ensure a positive customer experience.
• Become a subject matter expert on all aspects of our Supply Cloud platform.
• Consistently demonstrate a professional, customer-first approach, delivering service that exceeds expectations.
• Partner with the internal sales team to proactively address and resolve customer challenges.
• Ensure accurate and up-to-date maintenance of all customer data within our CRM.
• Meet all job metrics related to customer interactions & touchpoints.
• Our customers’ success is your success.
• Other duties as assigned.

Skill Requirements:

• Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams.
• Skilled at developing relationships and influencing partner decision-making.
• Experienced in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention.
• Detail-oriented with strong problem-solving and prevention skills.
• Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines.
• Proficient in using standard business software, including Microsoft Excel, Outlook, and Word.
• Eager and adaptable, with a willingness to take on new responsibilities.
• Self-motivated and dependable, with a proven ability to work independently in a professional setting.
• Fluent in English (reading and writing).

Compensation

Salary Range: $55,000 - $60,000, based on experience and qualifications

What You Can Expect at LBMX

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.