Role overview

Join the Ultra Shine Team!
At Ultra Shine, we’re more than just a commercial cleaning company — we’re the people who make spaces shine. From spotless shopping centres, industrial facilities, public entertainment, and recreational sites to complex manufacturing & logistics environments, we deliver commercial cleaning done smarter so our clients can focus on what matters most. With a proud commitment to safety, innovation, community, and long-lasting partnerships, we help businesses look their best and create safe, hygienic environments that keep operations running smoothly.
We’re looking for dedicated, reliable, and motivated individuals who take pride in a job well done, enjoy working as part of a supportive team, and are ready to make a visible difference every day. Whether you’re just starting out or are looking to grow your career, Ultra Shine is the place for you — because here, we’re driven by innovation and defined by shine.

Job description:The Area Supervisor is responsible for ensuring their accounts are up to Ultra Shine’s standards. The successful candidate will demonstrate a high level of organization and time management skills. They are a self-starter. An Area Supervisor needs to have great interpersonal skills and be confident in dealings with internal and external customers. The successful Area Supervisor will not be shy in communicating, coaching, and holding their staff accountable. A successful candidate will have a passion for problem-solving and a strong work ethic.
This role requires a flexible and responsive schedule based on operational needs, rather than fixed hours, with a minimum of 60% of time spent on-site (or more as required)
Providing client liaison

Assist our managers in listening and responding to client needs
Assist our managers in maintaining relationships with property managers, building operators and building tenants

Responding to client needs

Accurate assessment and delivery of services
Follow-up with managers and set up independent evening quality audit
Assist in providing periodic service quotation
Proficiently clean clients to meet both company and client standards
Coordinate project works through SPS
Follow up and correct any deficiencies which may arise through QA or complain
Manage new account start-up

Health & Safety

Ensuring the health and safety of workers and clients remains a top priority
Ensure daily field assessments are up to date
Perform random documented safety inspections and meeting
Ensure all necessary janitor room posters and most current postings are visible
Certify that equipment is safe to use and in good working condition
Ensure all chemicals are properly labeled with the correct content inside

WCB and Modified Work

Ensure WCB and incident reports are submitted to People and Culture immediately
Liaison with People & Culture and staff on any modified work duties
Looking after all financial aspects of the contracts
Labour costs through timekeeping in eHub
Assess and provide training for efficiencies
Supply and inventory control
Monitor and adjust labour on vacancy
Monitor work tickets to ensure all costings are in before approval

Managing staff

Assist managers in hiring key staff
Deploy and train staff on the use of the latest cleaning technology while providing instructions and supervision where necessary
Update staff on new technology, chemicals, processes and materials
Ensure employees are properly trained and equipped to perform their role
Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
Supervise all employee work on assigned sites to make sure it meets the company and client standards
Make sure all employees follow company standards by constantly coaching and redirecting performance
Product and revise task sheet as necessary

Experience:

Supervising: 1 year (preferred)
Google Suites (Google Docs, Google Sheets & Google meet)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person