MSP Systems Administrator Level I

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a Systems Administrator Level I to ensure our client’s IT systems are robust, reliable, safe and operate efficiently.

In this role, you will work in-office and on-site with your colleagues as well as directly our clients. Regular hours are 8:15am - 5:00pm with a 1 hour lunch break, Monday to Friday.

Some of the non-technical responsibilities of this role are:

• Maintain service ticket time entries, status updates and other details in real-time
• Ensure service tickets are completed expediently and according to process
• Verify your solution has been tested and the client is satisfied before completing the ticket
• Ensure your solutions adhere to security best practices across client and internal systems
• Encourage clients to complete the CSAT surveys upon completing the ticket.
• Attend and participate in company/team events, meetings and collaborations

What’s in it for you?

• Competitive compensation & employee benefits plan
• 10% Bonus eligibility, reviewed and paid quarterly
• Open, flexible culture

On-the-job training

While you work, we will train you, certify you, and make sure you have all the tools to do a great job! Some of the certifications you will receive (if you do not already have them) are:

• CompTIA A+ Certification
• CompTIA Network + or Cisco Certified Network Associate
• Microsoft Endpoint Administrator Associate
• Microsoft Teams Administrator Associate
• WatchGuard Network Security Essentials
• HDI Desktop Advanced Support Technician

Some of the benefits you will receive:

• Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits
• BYOD Smartphone Stipend
• Free breakfast, lunch, snacks, and beverages
• Monthly Fun @ IT Force events for you, spouse, and family

Your Skills & Experience

We’re looking for someone with at least 2 years of experience in IT administration, preferably for an MSP.

You must have experience managing:

• Microsoft Windows and Linux operating systems, both workstation and server.
• Internal networks including IP addressing, DHCP and DNS
• Virtual environments based on VMWare and Microsoft
• Veeam Backup and Replication
• System documentation for clients and internal systems

Some of the traits and behaviours of the ideal candidate for this position are:

• Customer Focus - Showing empathy and further seeking to understand your customer’s interests, needs, wants, priorities and situation.
• Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.
• Resourcefulness - Capable of devising ways and means to meet the needs of the situation.
• Perseverance - Continued effort to do or achieve something despite difficulties, failure, or opposition.
• Adaptability - Adjustment to environmental conditions.