Front of House Supervisor - Chick-fil-A Heartland

Who We Are

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and skilled individual.

Position Overview

We are hiring a Full-time Front of House (FOH) Supervisor to join our leadership team. The FOH Supervisor is responsible for leading all front-of-house operations during assigned shifts, ensuring team performance, customer experience, and adherence to Chick-fil-A’s hospitality and service models. This role oversees team leaders and team members, supports scheduling and compliance, and collaborates with management to drive business results.

If you are passionate about leadership, guest service, and growing within a dynamic organization, this role is for you!

What You’ll Do

• Take full ownership and accountability for the shift and all FOH team members during the shift
• Oversee daily FOH operations, including assigning team members to stations and managing flow of service
• Ensure adherence to Chick-fil-A hospitality standards and customer service protocols
• Monitor customer feedback and satisfaction scores, addressing issues and implementing improvements as needed
• Resolve guest concerns promptly and professionally, ensuring exceptional customer experience
• Ensure accurate cash handling and security protocols are followed at all times
• Provide real-time coaching and constructive feedback to FOH Team Members and Team Leaders
• Manage day-to-day business activities, shift organization, and restaurant needs
• Train and mentor team members on guest experience, speed of service, and complaint resolution
• Execute all Chick-fil-A service models, including Winning Hearts Every Day, First & Second Mile Service, and the Recovery Model
• Ensure compliance with restaurant policies, safety standards, and operational procedures
• Partner with other leaders and the Operator to drive performance and team success

Work Hours

• Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday
• Closed Sundays

Why Join Chick-fil-A Heartland?

• Flexible Scheduling– We’ll do our best to accommodate personal and family commitments
• Closed Sundays – Enjoy guaranteed time off every Sunday
• Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
• Competitive Pay – With transparent performance-based raise opportunities
• Complimentary Meals – Enjoy a free meal during every shift
• Professional Development – Leadership training, mentorship, and career advancement opportunities
• Scholarships– Apply for up to $25,000/year in education support

Additional Information

This posting is for a current vacancy.

The base hourly rate for this position is CAD $20–$23.

At Chick-fil-A Heartland, all candidate applications are reviewed by our team, and we do not use artificial intelligence (AI) to screen, assess, or select candidates.

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal opportunity employer.

We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.