IT Support Specialist

About DNM Group

At DNM Group, we support the people who keep industries moving. As a growing group of companies serving the construction, mechanical, industrial, and skilled trades sectors, we believe strong teams, reliable systems, and great people are the foundation of every successful operation.

We’re looking for an IT Support Specialist who enjoys solving problems, helping people, and being the go-to person when technology issues arise. This is an opportunity to join a fast-paced, team-focused environment where your work directly supports employees across multiple companies and locations.

At DNM, no two days are the same. One day you may be setting up equipment for a new hire, the next troubleshooting systems, supporting a rollout, or helping improve how our teams stay connected and productive. If you enjoy variety, collaboration, and hands-on problem solving, you’ll fit right in!

What You’ll Be Doing

As the IT Support Specialist, you’ll provide hands-on, day-to-day technology support across DNM Group companies and locations. You’ll help employees stay connected, productive, and supported by resolving technical issues, setting up equipment, maintaining accurate IT records, and assisting with technology projects and system improvements.

Your responsibilities will include:

• Acting as the first point of contact for employee technology support requests across DNM Group entities and locations
• Troubleshooting hardware issues involving laptops, desktops, monitors, printers, docking stations, peripherals, and conference room devices
• Supporting employees with software and system issues across platforms such as Google Workspace, Jobber, QuickBooks Online, BambooHR, and other business applications
• Setting up, provisioning, deploying, and maintaining laptops, desktops, workstations, and related equipment according to company standards
• Supporting onboarding and offboarding by preparing devices, creating or removing user access, coordinating equipment collection, and updating related records
• Assisting with user account administration, including account creation, password resets, MFA support, access requests, and account access issues
• Maintaining accurate hardware, software, user access, and equipment inventory records
• Documenting support requests, resolutions, recurring issues, and internal troubleshooting steps
• Assisting with device lifecycle activities, including receiving, asset tagging, deployment, retrieval, and disposal
• Supporting IT projects, system rollouts, audits, equipment reviews, new location setups, and technology implementation activities
• Contributing to internal IT documentation, user guides, knowledge base articles, SOPs, and setup materials
• Escalating complex or unresolved issues to the Manager, Technology & Innovation while ensuring employees continue to receive timely, professional support

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What You Bring

We’re looking for someone who combines strong technical troubleshooting skills with a positive, customer-focused attitude.

You’ll likely be a great fit if you have:

• 1–3 years of experience in an IT support or technical support role
• Post-secondary education in Information Technology, Computer Science, Network Administration, or a related field (or equivalent experience)
• Experience supporting Windows operating systems, hardware, and common business software
• A basic understanding of networking and connectivity troubleshooting
• Experience supporting Google Workspace or Microsoft 365 environments
• Strong communication and problem-solving skills
• The ability to manage multiple support requests and priorities effectively
• A valid Ontario driver’s license and reliable transportation

Bonus Points If You Have:

• Experience working in a multi-location or multi-company environment
• Familiarity with remote support tools like TeamViewer or AnyDesk
• Exposure to cloud-based business systems and SaaS platforms
• Certifications such as CompTIA A+ or Network+

What Makes You a Great Fit

You enjoy helping people and solving problems. You communicate clearly, stay organized under pressure, and take ownership of issues until they’re resolved. You’re adaptable, eager to learn, and comfortable working in an environment where priorities can shift throughout the day. Most importantly, you understand that great IT support is about more than fixing devices — it’s about helping teams succeed.

Why Join DNM?

At DNM Group, you’ll have the opportunity to grow your career within a dynamic and expanding organization that values teamwork, accountability, and continuous improvement. We believe in investing in our people and creating an environment where employees feel supported, valued, and empowered to succeed.

We offer:

• Competitive compensation
• Employer-paid health and benefits program
• RRSP program
• Participation in the company incentive plan
• Opportunities for professional growth and development
• Exposure to a wide variety of technologies, systems, and business operations
• A supportive, collaborative, and team-oriented work environment
• Meaningful work that directly supports teams across multiple companies and locations
• The opportunity to build your career in Sault Ste. Marie — where affordability, community, and outdoor lifestyle come together

At DNM, you’re not just supporting technology, you’re supporting the people who keep our businesses running every day.

Apply Today!

If you’re looking for an opportunity to build your IT career within a growing organization where your work truly matters, we’d love to hear from you.