Role overview

Enterprise Service Desk Analyst
Support IT operations in the printing sector by troubleshooting Microsoft, network, server, and cloud environments while contributing to infrastructure projects and day-to-day technical support. This on-site position offers flexible weekday hours, exposure to a wide range of enterprise technologies, and a collaborative professional environment.

What is in it for you:
• Hourly salary of $28.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule between 7:00 am and 7:00 pm CST.
• On-site work in a dynamic environment.

Responsibilities:
• Provide first-line technical support by troubleshooting infrastructure issues involving servers, networks, phone systems, and cloud infrastructure, including Microsoft Office 365.
• Resolve incidents promptly to help maintain service delivery timelines.
• Configure workstations and software for new employee onboarding.
• Administer and manage servers, networks, Azure, and Microsoft Office 365 environments.
• Assist with IT projects, including system enhancements, staging activities, and large-volume imaging.
• Troubleshoot workstations, networks, Active Directory Domain Services (ADDS), DNS, DHCP, file servers, and related infrastructure.
• Assist with security reviews, backup audits, system upgrades, and optimization activities to help maintain system integrity and security.
• Follow hardware and software policies and apply established security and device best practices.
• Provide clients with timely updates regarding incident status, planned changes, and scheduled service interruptions.
• Document recurring issues and create knowledge base articles for future reference.

What you will need to succeed:
• Completion of a post-secondary program in Information Technology or a related field, or an equivalent combination of education and experience.
• CompTIA A+, Network+, and Security+ certifications are preferred.
• 2 years of experience in a managed services technical role.
• 1 year of Help Desk experience.
• Experience with Microsoft Office 365 and a strong understanding of Azure Active Directory.
• Experience with Intune, Defender, Exchange, and other Microsoft applications.
• Knowledge of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems.
• Familiarity with basic network and server infrastructure and general Help Desk support.
• Ability to collaborate effectively, communicate clearly, and assist technicians with varying skill levels.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• English, both spoken and written, to provide technical support, communicate with clients, and document incidents.
• French is an asset to support clients in both official languages when required.

Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.