Role overview

Title of Job: Behavioural Personal Support Worker
Date: August 14, 2026
Closing Date:August 30, 2026
Location:Aurora, ON - LTC High Intensity At Home
Compensation:$53,776 - $55,109 Annually Prorated
Contract Duration: until March 31, 2027
Work Type: Onsite
Job ID:10972218
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.
Job Summary:
TheBehavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.

What You Will Do:

Serve as the primary PSW for assigned clients, providing direct care and behavioural support.
Observe, document, and report client behaviours, changes in condition, and potential triggers.
Support the development and implementation of Behavioural Support Plans in collaboration with the care team.
Apply effective interventions and strategies to manage responsive behaviours and promote positive outcomes.
Educate and support caregivers, families, and staff on behavioural management approaches.
Participate in care conferences, discharge planning, and multidisciplinary team meetings.
Assist clients with transitions between care settings and ensure continuity of care.
Maintain accurate documentation and comply with all health, safety, infection prevention, and organizational policies.
Perform other related duties as assigned by Program Manager and/or designated.

What You Bring:

Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field.
Understanding of challenges faced by vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.
Knowledge of GPA, P.I.E.C.E.S., U-First etc. or willingness to be trained
Strong understanding of Behavioural Supports Ontario (BSO) principles
Experience supporting clients using a Psychosocial Rehabilitation (PSR) approach.
Skilled in assessment, crisis intervention, and problem-solving in both individual and group settings.
Compassionate and client-centered approach with the ability to build positive relationships.
Physically able to perform duties including lifting and transferring.
Valid First Aid & CPR certification
Excellent communication and computer skills, with the ability to follow instructions effectively.
Ability to work independently and collaboratively within a team environment.
Proven reliability, professionalism, and accountability.
Valid driver’s license and access to a vehicle is required.
Additional language skills are an asset

Work Environment:

Frequent travel will also be required.
Occasional evening and weekend hours may be required.

What We Offer:

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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