Role overview

We are seeking a detail-oriented and well organized Dental Office Administrator to join our Oral and Maxillofacial Surgery Team! We prioritize exceptional patient care in a welcoming and fast-paced environment.This role is crucial in managing appointment schedules, maintaining efficient office operations, and ensuring exceptional patient care. Responsibilities:

Greet patients warmly and manage front desk operations, ensuring a welcoming atmosphere.
Schedule and confirm appointments, handling cancellations and rescheduling as necessary.
Maintain accurate patient records using Tracker.
Prepare patient charts for upcoming appointments.
Process and triage referrals in a timely matter.
Create and respond to office emails. Uploading emailed referrals and radiographs from referring dentists into patients electronic charts.
Process patient intake forms and verify insurance information.
Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members.
Assist with billing and payment processing, ensuring accuracy in transactions and insurance claims.
Collaborate with dental staff to ensure efficient patient flow and provide support as needed.
Maintain cleanliness and organization of the reception area.

Requirements:

Previous experience as a Dental Receptionist is required.
Familiarity with dental terminology and administrative procedures in a dental setting is essential.
Quick typing skills essential, the ability to transcribe consultation notes into our electronic medical record system efficiently and quickly is required.
Proficiency in using electronic medical records systems, particularly Tracker, is an asset.
Strong communication skills and the ability to manage multiple tasks efficiently.
Experience with multi-line phone systems and front desk operations in a healthcare and fast-paced environment is an advantage.