Role overview

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
CAT Rentals is seeking a dynamic and experienced leader to oversee rental operations, service delivery, and customer interactions across our business. This role is pivotal in fostering a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and operational performance.

As the Rental Operations Manager, you'll lead a high-performing team, oversee fleet utilization, drive process improvements, and manage financial performance. You'll play a critical role in ensuring the successful delivery of rental solutions while aligning safety, operational, and business objectives.

The anticipated base salary for this position is $115,000. Actual salary will be based on the candidate's experience.

Job Description:

Lead, coach, and develop a team of rental administration professionals on site
Champion a safe, accountable, and high-performing work environment
Oversee rental processes from inquiry to equipment delivery, ensuring compliance and operational excellence
Manage rental contract audits, reporting, and continuous process improvements
Coordinate fleet allocation and equipment readiness to support customer projects and maximize utilization
Collaborate with branches to prioritize equipment needs, repairs, and turnaround schedules
Manage billing accuracy, repair and maintenance costs, accruals, and financial reporting
Resolve customer concerns and drive continuous improvement through KPI performance and operational excellence

Qualifications

3-5+ years of rental industry experience with strong operational knowledge
3-5+ years of leadership experience leading teams and driving performance
Valid class 5 drivers license
Experience managing service delivery, customer relationships, and operational execution
Knowledge of power generation, compressed air, temperature control, or related rental equipment
Excellent communication, problem-solving, and relationship-building skills
Ability to thrive in a fast-paced environment and effectively manage competing priorities
Mechanical, electrical, or trades background considered a strong asset

Important Details:

This position is a 7x7 rotational shift
This position will be on site, not in branch

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.