Role overview

Manager, Emergency Department

Location: London, Ontario, Canada

Employment Type: Full-time

Job Status: Existing

Compensation: Commencing $70,000 to $80,000 per year, depending on experience

London Regional Veterinary Emergency & Referral Hospital is a 24-hour emergency and referral hospital dedicated to delivering exceptional veterinary care seven days a week. The hospital offers a range of specialty services, including surgery, internal medicine and neurology, supported by a team of experienced emergency veterinarians available around the clock. With a team of 65 dedicated veterinarians, technicians and support staff, London Regional is committed to providing compassionate, high-quality care to pets and their families.

We are currently welcoming an Emergency Department Manager to join our leadership team. Reporting directly to the General Manager, this full-time role is responsible for overseeing the daily operations of the emergency department, supporting team development and ensuring the delivery of exceptional patient care and client service.

General responsibilities

As the ER Manager, you will ensure the efficient and effective operation of our emergency service while fostering a positive, collaborative, and productive work environment.

Oversee Daily ER Operations: Direct daily emergency service operations for Veterinarians (DVMs), Registered Veterinary Technicians (RVTs), Technician Assistants (TAs), and support staff in close collaboration with the General Manager (GM) and other technical managers.
Lead & Develop Technical Teams: Lead and manage RVTs and TAs through active mentorship, skills development, and fostering a culture of continuous learning and professional growth.
Drive Scheduling & Coverage: Manage shift scheduling, optimize staffing levels, and serve as the point person for all overtime and on-call authorizations.
Collaborate on Leadership team: Collaborate actively as a member of London Regional’s Senior Leadership Team, contributing ideas and feedback on hospital-wide operations and initiatives.
Elevate Patient Care & Client Service:Manage daily workflow to ensure consistent, high-quality patient care and partner with the Client Service Manager to resolve client concerns and complaints promptly and professionally.
Lead Performance Management:Conduct coaching, regular performance reviews, conflict resolution, and disciplinary actions, while following up on workload and performance challenges.
Manage Recruitment, Hiring & Onboarding: Partner with technical managers to establish staffing needs, submit staffing requests, and recruit, hire, and train new technical staff, while supporting the onboarding of DVMs and support team members.
Champion Student Programs: Partner with technical managers to recruit for and lead student externship and internship programs to develop and attract top technician and assistant talent.
Lead Meetings & Communication:Coordinate and lead departmental and inter-departmental meetings and committees, and provide weekly operational updates to the General Manager.
Ensure Regulatory Compliance & Administration: Ensure adherence to hospital policies and procedures, while completing required administrative tasks.

What you bring to this role

Veterinary industry experience is not required. Experience in management, business operations or leadership development will be considered an asset.
A genuine passion for guiding, encouraging, and developing a multidisciplinary team of DVMs, RVTs, and support staff.
The ability to foster an open, positive team environment where associates feel heard, supported, and motivated to do their best work.
A thoughtful, empathetic coaching approach to associate development, feedback, and navigating day-to-day workplace challenges.
Clear communication & organizational aptitude that help keep daily workflows calm, clear, and well-managed.
Care-Centred commitment: A heartfelt dedication to compassionate client service and ensuring our patients receive gentle, high-quality care.

What We Can Offer You

Competitive compensation that reflects your skills, experience, and the role.
RRSP Employer Group Match Program (5%) to help you save for the future.
Paid time off for continuing education, vacation, sick days, and personal wellness days.
Annual CE Allowance.
Benefits: Minimum 24 hours per week for eligibility, with flexible options.
Paid annual certification memberships and uniform allowance.
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
Various career development pathways.
Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our hospital:We proudly provide comprehensive 24/7 emergency care, intensive/critical care and specialized referral veterinary medicine for pet owners and primary veterinary clinics across London and the broader Southwestern Ontario region. Our hospital brings together emergency clinicians, specialists, and passionate technicians who love sharing knowledge as much as providing exceptional care. You’ll be surrounded by encouraging colleagues who are always ready to collaborate, teach, and cheer on your growth.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.

Apply directly to the link below or email careers.canada@vca.com.

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