Role overview

Job Summary:

The Junior Business Analyst will support the Agency s Electronic Health Record (EHR) Onboarding workstream and related digital health service access initiatives. This role involves validating health information custodian (HIC) and legal status data, categorizing clinician end users, and ensuring compliance prior to migration to provincial digital health platforms. The analyst will facilitate onboarding processes, manage documentation, and engage with stakeholders to support continuous improvement.
Responsibilities:

Support end-to-end onboarding and intake activities for EHR and digital health services
Review and validate submitted information and documentation for accuracy and compliance
Categorize and map clinician end users to approved Health Information Custodian (HIC) types
Validate legally responsible person information prior to digital health service migration
Maintain accurate tracking of requests, issues, and status updates
Support stakeholder communications and follow-up activities
Identify process gaps or risks and escalate as necessary
Contribute to process documentation and continuous improvement efforts

Required Skills & Certifications:

Experience supporting business analysis, onboarding, intake, validation, or process coordination activities
Understanding of PHIPA principles including consent, collection, use, disclosure, and safeguards of personal health information
Knowledge of health information custodians, agents, and Ontario healthcare sector onboarding requirements
Strong analytical and organizational skills with attention to detail
Ability to interpret and validate information against defined rules and categories
Effective written and verbal communication skills
Proficiency with standard business tools such as Microsoft Office
Ability to work independently and manage multiple requests in a high-volume environment

Preferred Skills & Certifications:

Experience with digital health onboarding or access processes
Familiarity with the Provincial Clinical Viewer or related Ontario Health digital services
Strong documentation and coordination skills
Experience working with multiple stakeholders in structured operational environments
Ability to adapt to evolving requirements
Public sector experience preferred

Special Considerations:

Hybrid work environment requiring 2-3 days onsite per week
High-volume environment requiring effective multitasking and prioritization
Strict adherence to privacy and security standards related to personal health information

Scheduling:

Standard business hours with hybrid schedule (2-3 days onsite weekly)
May require flexibility to manage multiple concurrent onboarding requests