C178 - Program Assistant - (Casual)

Title:Program
Assistant - (Casual)

Number of Positions: Multiple

Competition Number: C178

Location:Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation:(Grid
21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by
providing a variety of day-to-day physical, emotional, and social supports,
life skills assistance, information, resources, and demonstrations, in
accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides

feedback and input regarding clients’ needs, performance, and progress

• In accordance

with established care plans, assists clients with the development of life
skills such as maintaining personal hygiene, housekeeping, meal planning and
preparation, meeting financial obligations, making and keeping appointments,
and interpersonal skills by methods such as demonstrating and modeling
appropriate actions

• Administers

medication to clients and provides medication reminders, in accordance with
established policy

• Participates in

and oversees various client-focused social and recreational activities

• Identifies

available social, economic, recreational, and educational services and
resources in the community that will meet clients’ needs. Provides clients with
related information

• Assists clients

with activities of daily living such as feeding, lifts and transfers, grooming,
and toileting

• Accompanies

clients on outings such as appointments, shopping, and leisure activities

• Completes and

maintains related records and documentation such as statistics, progress
reports, and daily logs

• Receives client

feedback, and inquiries and complaints, and responds as required

• Performs

housekeeping duties such as sweeping and mopping floors, vacuuming, dusting,
washing dishes, and laundry

• Required to

debrief with incoming shifts to ensure detailed transfer of information (e.g.
concerns)

• Support a safe, well

maintained and healthy building environment

• Complete regular rounds of

facility as scheduled throughout shifts

• Provides

direction to volunteers as required

• Performs other

related duties as assigned.

Qualifications:

• Grade 12
• Certificate in

Community Social Service.

• 1 year of experience working

with marginalized populations, substance use services, mental health,
corrections, etc., or equivalent

• Satisfactory completion of a criminal records check with vulnerable

sector screening is required

• Satisfactory completion of Tuberculosis Screening

form is required

• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPR

certificate is required

Skills & Knowledge:

• Knowledge of

Windows, Microsoft Word, Excel, and database management systems

• Knowledge of

and ability to operate standard office equipment, including: telephone system,
fax machine, photocopier, printer, and computerized building security
monitoring system

• High level of

integrity and dependability with a strong sense of urgency and
results-orientation

• Strong problem

solving, analytical, and creative skills with the ability to exercise sound
judgement and make decisions based on accurate and timely analysis

• Strong

interpersonal skills and ability to communicate effectively in writing and
verbally

• Demonstrated

commitment to the social sector with a passion for the organization’s mission
is essential

Competencies:

Approach to Work

• Demonstrates initiative,

flexibility, adaptability and resourcefulness

• Actively seeks and

incorporates feedback to inform continuous self-improvement

• Sets goals, creates and

implements action plans, monitors progress, and evaluates results

• Adeptly manages competing

tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High

degree of relevant and current job knowledge and skill

• Consistently

produces accurate, thorough, high-quality work in a timely manner

• Builds

and promotes a culture of health and safety in the workplace

• Implements

and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models

independent thinking and creativity

• Demonstrates

effective problem-solving skills

• Makes

clear, consistent, transparent and timely decisions after contemplating various
available courses of action

• Exercises

sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses

themselves clearly and professionally both verbally and in writing

• Displays

high emotional intelligence; uses tact and diplomacy in dealing with sensitive,
complex and confidential situations

• Has

a manner, style and presence that makes a positive impression

• Listens

to and considers others’ views

Personal Leadership

• Models

the organization’s core values of social justice, teamwork, social innovation,
and strength-based practices

• Fosters

enthusiasm, energy and commitment

• Takes

responsibility for personal actions, performance and health

• Is

reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively

works with their colleagues to ensure organizational success

• Champions

positive working relationships with staff and external stakeholders

• Supports

an environment of openness, and champions teamwork and communication across
programs

• Leverages

the expertise and experience of others for organizational success

People Leadership

• Takes

responsibility for the success of the organization

• Inspires,

motivates and influences others in the organization

• Acts

as an ambassador of the organization, promoting the values and mission

• Demonstrates

pride and enthusiasm to the team and promotes cooperation, fairness and
equity

People Management

• Displays

interest, concern and respect for their staff and their staff’s development

• Establishes

clear roles, responsibilities, priorities and performance targets for staff

• Motivates,

develops and retains a talented, high-performing team

• Gives

recognition and acknowledgement to staff for their achievements

Task Leadership

• Able

to translate the strategic goals and priorities of the organization into an
achievable and measurable operational plan for their unit

• Makes

clear, consistent, transparent and timely decisions

• Displays

effectiveness, assertiveness and persistence in the pursuit of program goals

• Able

to identify gaps in knowledge or capacity and seek the appropriate support
and/or resources

Task Management

• Strives

for high-quality performance and takes initiative to seek improvement in
outputs and efficiencies

• Delegates

appropriately to fully utilize their staff to accomplish program goals

• Creates

a sense of accountability for results

• Oversees

and manages the organization’s resources, including ensuring sound financial
management

Closing Details:

Closing Date

Internal
applications will be accepted until July 13th, 2026, 04:00 pm

“All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9.”
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix
is committed to employment equity and encourages applications from people of
all gender identities and expressions, persons with disabilities, Indigenous
peoples and visible minorities. Persons with disabilities who anticipate
needing accommodations for any part of the application and hiring process may
contact our HR department. Any personal information provided will be maintained
in confidence.

While
we thank all applicants for their interest in this opportunity, only those
selected for an interview will be contacted.

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