Role overview

Location: Toronto, On-site

Compensation: $120,000 – $150,000 annually (plus bonuses and/or profit-sharing)

About Our Client

Our client is a forward-thinking, patient-centric organization deeply rooted in the wellness space. They are dedicated to helping individuals find meaning, purpose, and fulfillment through exceptional care. They are currently seeking a dynamic, highly motivated Director of Operations to take the helm of their day-to-day operations and drive the clinic’s growth and patient satisfaction to new heights.

Position Overview

Our client is not looking for a "clock puncher" or someone who operates strictly within a 9-to-5 mindset. We are seeking an entrepreneurial-minded leader with extremely high initiative who will do whatever it takes to ensure the business thrives and patients receive unparalleled care. You will oversee all aspects of the company—from facility maintenance and reception to high-level HR, marketing strategy, and innovative AI integrations.

Because patient care is our client’s highest priority, absolute reliability is a must. The successful candidate must be willing and able to travel to the office at any time when urgently required for a patient.

Key Responsibilities

Operations & Patient Care

Direct and manage all day-to-day operations of the clinic, maintaining comprehensive oversight of reception, facility maintenance, and patient workflows.
Champion patient care and satisfaction, ensuring every touchpoint reflects the organization's high standards.
Demonstrate unwavering reliability, including being available to come into the office outside of regular hours when patient needs dictate.

Business Strategy & Marketing

Bring a strong, business-minded approach to operations, aligning daily activities with long-term strategic goals.
Contribute to and execute marketing and growth strategies to expand the clinic's reach and impact.
Construct, implement, and enforce strong internal policies to optimize operational efficiency and compliance.

AI & Technology Innovation

Design, test, and implement customized AI workflows specifically aimed at elevating customer care and streamlining administrative bottlenecks.
Leverage technology to keep the clinic at the forefront of modern patient management.

Human Resources & Leadership

Act as a definitive leader within the organization, guiding and mentoring staff to achieve their best.
Develop and execute effective HR strategies focusing on recruiting, hiring, and retaining top-tier, quality talent.
Foster a workplace culture that mirrors the organization’s values of wellness, meaning, and fulfillment.

Qualifications & Candidate Profile

Entrepreneurial & Driven: You possess extremely high initiative and an ownership mentality. You see what needs to be done and execute without needing to be told.
Leadership & Business Acumen: Proven experience leading a team and managing complex operations. You understand how marketing, HR, and daily operations intersect to drive profitability.
Tech-Savvy: Experience building and implementing AI workflows is a definite asset. You have a strong grasp of how modern tech can enhance human-centric customer service.
Passionate About Wellness: A genuine interest in the wellness industry and a personal alignment with concepts of meaning, purpose, and fulfillment.
Adaptable & Reliable: Flexible and dedicated enough to prioritize urgent patient needs, regardless of the time of day.

Compensation & Perks

Competitive Base Salary: $120,000 – $150,000 annually, commensurate with experience.
Performance Incentives: Lucrative structure that includes bonuses and profit-sharing based on clinic success.
Commuter Convenience: A dedicated parking spot is provided for the Director of Operations.
Impactful Work: The opportunity to build a meaningful career in an environment dedicated to transforming patients' lives.