BAND 3 - Manager, Nursing Services

Description

The Team

The Nursing Services team at HealthLink BC is an established group of over 160 professionals—including Telenurses, Shift Leaders, Managers, and support staff—who deliver virtual nursing care to people across British Columbia every day. Based in Langley and Burnaby, this team operates 24/7 to improve access to care and reduce demand on in-person services. As a Manager of Nursing Services, you’ll supervise a team of Telenurses working under a matrix agreement with the Provincial Health Services Authority (PHSA) in a BC Nurses’ Union (BCNU) environment, while also collaborating with internal and external partners. You’ll contribute to strategic projects that enhance virtual care delivery across the province. The team is recognized for its commitment to B.C. residents and to HealthLink BC’s mission of providing trusted, accessible health information and services.

The Role

As a Manager of Nursing Services at HealthLink BC, you’ll help shape how virtual nursing care is delivered across the province. You’ll work closely with a collaborative leadership team to support the shift toward a more integrated and coordinated service model—one designed to help people achieve optimal health and wellness, no matter where they are in their care journey. This includes hands-on involvement in leading the implementation of technical systems and initiatives that directly impact staff, workflows, and care processes—helping to enhance service delivery, improve team effectiveness, and ensure a seamless integration of virtual nursing services into practice. Your work ensures services are designed with equity, diversity, and inclusion at the core—so they meet the needs of all communities across B.C. It’s a role where your leadership directly supports nurses, strengthens care for patients, and helps build a more connected and compassionate health system for everyone.

Qualifications: Education and Experience Requirements

• Degree in Nursing, Health Sciences, Social Sciences or Public Health Administration and a minimum of 3 years related experience *OR
• An equivalent combination of related education, training, and/or experience may be considered.

Related experience must include all the following:

• A minimum of 3 years of recent (within the last 6 years) experience, in a progressive leadership role in large, complex multi-disciplinary service delivery operations.
• A minimum of 3 years of recent (within the last 6 years) experience collaborating with multiple stakeholders and broader sector partner groups.
• A minimum of 3 years of recent (within the last 6 years) experience working with service delivery contracts and union collective agreements.

Preference may be given to applicants with:

• A master’s degree in Nursing, Health Sciences, Social Sciences or Public Health Administration.
• Experience working in service operations in a clinical setting/environment.
• Experience in project management.
• Experience leading organizational change in a unionized environment.
• Experience working in a complex, multidisciplinary contact center, delivering digital service, and partner engagement.
• Experience with human resources management including supervising employees, coaching, performance planning, and performance management in a unionized setting.
• Who identify as Indigenous (First Nations, Métis, or Inuit).

Willingness Statements:

• Must be willing to travel based on operational requirements of the Ministry.
• Must be willing to work outside of operational hours based on requirements of the Ministry.
• Must be willing to provide on-call coverage on a rotational basis.

For questions regarding this position, please contact Shelina.Rajan@gov.bc.ca

About this Position:

There are two permanent full time positions available.

This position can be based out of any of the locations listed above.

Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved telework agreement.

An eligibility list may be established to fill future temporary and permanent vacancies.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

This position is excluded from union membership.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:

Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES -A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES -Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES -You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.