Role overview

Job Title: Security Account Manager
Location: Toronto, ON
Job Type: Full-Time
Salary: CAD $92000 per year
Join Our Team

We are looking for an experienced Security Account Manager to oversee multiple sites throughout the Greater Toronto Area. The ideal candidate is a strong leader with experience in contract security, client relations, and team management. This position is responsible for ensuring excellent customer service, maintaining contract compliance, and supporting the day-to-day operations of assigned accounts.
Responsibilities

Manage multiple security client sites and serve as the primary point of contact.
Build and maintain strong relationships with the client through regular communication and site visits.
Supervise, coach, and support security supervisors and officers.
Ensure all client sites are staffed appropriately and operational needs are met.
Conduct site inspections, quality assurance audits, and performance evaluations.
Investigate incidents, review reports, and implement corrective action when necessary.
Assist with recruiting, interviewing, hiring, onboarding, and training security personnel.
Monitor employee attendance, performance, and compliance with company policies and client post orders.
Work closely with scheduling and operations teams to ensure adequate staffing coverage.
Participate in client meetings and prepare operational reports as needed.
Respond to after-hours emergencies and participate in an on-call rotation.

Qualifications

Minimum of 3 years of management experience in the contract security industry.
Strong leadership, communication, and customer service skills.
Experience with workforce management and scheduling software such as TrackTik, WinTeam, or similar platforms.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Valid Ontario driver's license and reliable transportation.
Valid Ontario Security Guard Licence preferred, or the ability to obtain one if required for the role.