Customer Service Representative

WinstonBrock Recruitment, on behalf of our Hamilton-based client, is seeking a Customer Service Representative to join their growing team.

Role Overview

The Customer Service Representative plays a key role in ensuring timely and professional handling of all in-bound customer inquiries. This role demands accuracy, efficiency, and a strong understanding of how customer service integrates with broader business functions. You’ll contribute to customer satisfaction, support corporate sales initiatives, and help maintain seamless operations across the sales cycle.

You will make your impact by:

• Responding to customer inquiries email and phone with a high degree of professionalism and attention to detail
• Accurately reviewing and processing incoming customer orders
• Supporting the onboarding and servicing of customers
• Gaining a strong understanding of the client’s industry and business needs to make informed recommendations
• Maintaining in-depth knowledge of company products and production capabilities
• Delivering consistent, solutions-oriented customer experiences
• Managing multiple tasks and priorities with strong organization and communication

You are a great fit if you:

• Hold a post-secondary diploma or degree in Business or a related field
• Have 2+ years of experience in sales, administration, and/or customer service
• Bring strong verbal, written, and presentation skills
• Are detail-oriented, highly organized, and excel at multitasking
• Thrive in a collaborative, fast-paced environment
• Have strong computer skills and proficiency in MS Office
• Are able to quickly identify customer needs and direct them to the right internal contact
• Can travel occasionally, including to the U.S., if required

What’s in it for you:

• Competitive Pay: $24-$26/hour
• Benefits: Comprehensive benefits package
• Stability: A stable, full time position with an established and growing organisation

How to apply:

Qualified candidates are invited to submit their resumes for consideration. We appreciate all applications; however, only those selected for an interview will be contacted.

WinstonBrock Recruitment, as well as our client, is an equal opportunity employer committed to building a diverse workforce. WinstonBrock Recruitment, as well as our client, believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.