Role overview

Job Description

This position is responsible for patrolling an assigned area to ensure public compliance with existing parking ordinances while maintaining a high level of professionalism.

Responsibilities

Patrol properties to maintain safety
Maintain close communication with dispatch using two-way radio or cell phone
Relay information about incidents or emergencies to appropriate personnel
Write warnings and citations for illegally parked vehicles
Identify vehicles in violation of parking codes
Observe and report hazardous conditions such as missing traffic signs or street markings
Observe and report suspicious objects or vehicles
Monitor environmental conditions to detect possible hazards (ice, etc.)
Use a hand-held device to enter and retrieve vehicle information
Investigate and answer complaints regarding contested parking citations
Prepare and maintain operational records, i.e., activity logs and contested citations
Collect coins from parking meters
Maintain assigned equipment
Perform simple vehicle maintenance, such as checking oil, and report mechanical problems to the Manager
Other duties as assigned
40 Hours/week; Shift timings varies;

Qualifications

Minimum 2-3 years of customer service experience
Strong communication and interpersonal skills
Demonstrated problem-solving skills
Able to maintain a professional demeanor in all situations
Able to work well in a team-oriented environment
Able to work independently with minimal supervision
Able to work under pressure in a fast-paced environment
Strong attention to detail and good observational skills
Takes pride in maintaining a high standard of quality service
Accurate data entry skills
Valid provincial driver's license
Clean driver's abstract
Basic computer skills
Able to pass a criminal record check

Assets

Enthusiasm for ongoing learning, coaching, and training
Results-oriented individual, focused on accuracy and customer relations