Role overview

Customer Service Representative — Flex Shift
Location:Calgary, AB — Quarry Park
Schedule:Full-time, flex shift based on peak demand (Evenings and weekends required as needed)
8AM to 11PM MST and the same for the weekend
It will be 4 x 10s shift or 5 x 8s shift (shift time/schedule will be subject to change on a weekly basis).
Work Model:On-site / Hybrid
Reports to:Manager, Project Strategy & Enablement

About the Role
Our client is seeking a Customer Service Representative (CSR) to support their Gas Meter Exchange program. This role focuses on handling inbound and outbound calls related to reschedules, relights, and after-hours customer communication, ensuring continuity of service and adherence to client SLAs.

Key Responsibilities

Answer inbound calls during evening and weekend coverage windows
Make outbound calls for:
Appointment confirmations and reschedules
Relight coordination and follow-up
Support relight dispatch by:
Following defined escalation and coverage procedures
Identifying the appropriate technician or next step
Monitor and return voicemail callbacks promptly
Accurately document call outcomes and updates in internal systems
Provide clear handoffs to the daytime team

Qualifications

Availability and flexibility to work shifts between the hours of 08:000AM to 11:00PM (MST)
Strong phone presence and customer service skills
Ability to remain calm and professional in time-sensitive situations
Comfort following structured processes and escalation paths
Prior call centre, dispatch, or customer operations experience preferred
Utility or emergency-response experience is an asset

What Success Looks Like

Calls and relights are handled within SLA targets
Minimal missed or delayed callbacks during after-hours coverage
Accurate documentation and clean handoffs
Reduced escalation volume related to coverage gaps

Compensation

Hourly wage: $18–$20/hour, depending on experience

If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!

Want to join the Team? Please apply on this job posting
+1 647 5605726
Janine.LeRoux@tappwfs.com

About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.