Role overview

Blue Shock Executive Search:
Established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.

Our Client:
We're all the way across a pretty big pond, but that doesn't mean that Italy, the place where this all started, is ever far from our hearts and kitchens. It's the country the family immigrated from, and we do our best to honour Italy's heritage and culinary traditions with the food we make and the great care we put into making it.
Our client, the President of the company, comes by his passion for Italian food, and the ingredients that create it. His father and uncles opened the original restaurant in Scarborough, Ontario in 1963. The first franchised concept opened in 1969, and since then, the family have helped hundreds of families own and operate their own restaurants. Even with a network of over 150 stores, our client still operates under the simple mandate of serving the best food possible.
As a family-owned company with thousands of team members across the system, the company has built a culture rooted in pride, collaboration, and a shared passion for great food and outstanding customer service.

Key Accountabilities:

Build strong, trusted partnerships with franchisees through purposeful store visits

that drive performance, uncover opportunities, and support business growth.

Lead with integrity, knowledge, and passion while championing the cultural values of

the company.

Ensure team members deliver exceptional customer service while maintaining

operational efficiency and adherence to brand standards.

Coach and support franchisees in executing the companies service strategy and

operational best practices.

Motivate franchisees to develop and implement action plans that achieve

operational goals and business objectives, ensuring consistent follow-up and
accountability.
Monitor store environments and key performance indicators across your region to
evaluate operational success and identify improvement opportunities.

Analyze challenges, identify solutions, and proactively address issues that impact

business performance or the customer experience.

Provide hands-on coaching and guidance to franchisees and store teams to

strengthen leadership, operational execution, and results.

Remove operational barriers and drive positive change that enhances both the

customer experience and store performance.

Lead and support all aspects of new restaurant openings, ownership transfers, and

franchise development initiatives.

Act as a key liaison between franchisees and support office departments including

Accounting, Marketing, Real Estate, and Store Development.

Partner with franchisees to establish business goals and financial targets that drive

top-line sales and profitability.

Conduct quality, service, and cleanliness audits to ensure full compliance with company brand standards.
Ensure all health and safety policies and regulations are consistently followed

across the region.

Coordinate with skilled trades and service providers for equipment repairs,

maintenance, and construction projects when required.

Key Qualifications:
Strong organizational and planning skills with the ability to manage multiple
priorities.

Proven operational leadership in a fast-paced customer service environment.
Highly detail-oriented with strong problem-solving capabilities.
Exceptional verbal and written communication skills with the ability to influence and

build credibility with partners at all levels.
Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).

Strong relationship-building and coaching skills.
Ability to manage confidential and sensitive information with professionalism.
Minimum 5 years of progressive experience in QSR, retail, or a related industry.
1-3 years of experience in a Regional Manager or equivalent leadership role.
Strong financial acumen with experience analyzing financial reports and P&L

statements.

Experience in business planning and performance management.
Ability to travel regularly, including occasional overnight travel.
Valid driver's license and access to a reliable vehicle.
Flexible schedule to meet business needs, including evenings and weekends when

required.