Role overview

Call Centre Billing Representative – Insurance
Take on a dynamic opportunity in the insurance sector where customer service, billing support, and issue resolution are at the core of your day. Enjoy a hybrid work model, collaborate with internal teams and insurance partners, and provide exceptional service in a fast-paced call centre with rotating schedules.

What is in it for you:
• Hourly salary of $19.14.
• 6-month contract.
• Full-time position: 37.5 hours per week.
• 50% in-office attendance in Markham, Ontario.
• Rotating shifts within call centre operating hours.
• Monday to Friday: 8:00 am to 8:00 pm.
• Saturday: 8:30 am to 4:30 pm.

Responsibilities:
• Handle approximately 50 inbound billing-related calls per day.
• Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Support inbound billing inquiries while acting as a company ambassador.
• Communicate clearly, effectively, and empathetically with customers by telephone and email to resolve issues.
• Interpret customer needs and respond appropriately and professionally.
• Gather relevant information systematically to ensure a seamless customer experience.
• Take ownership of customer inquiries by providing reliable service and following through on commitments.

What you will need to succeed:
• 1–2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing, Microsoft Excel, and various web-based and Windows applications.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills to resolve customer concerns.
• Excellent attendance and punctuality.

Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.