Role overview

Why Work at Sagesse?

At Sagesse, you'll be part of a team dedicated to ending domestic abuse and creating safer communities. Every role contributes to meaningful, lasting change for individuals and families through prevention, intervention, and innovation.

Position Summary

The Client Support Associate provides client support, advocacy, and system navigation services while contributing to the delivery, development and evaluation of Sagesse's Peer Support, Volunteer and Real Talk Programs. Working from a client-centred, intersectional, and gender transformative framework, this role supports participants, peer support volunteers, community partnerships, and program quality improvement initiatives. This position is intended to expand Sagesse' rural and remote work, therefore candidates must be living outside of Alberta's major city centres (Calgary & Edmonton).

Position Details

01.0 FTE, 37.5 hours per week

Reports to: Clinical Support Coordinator

Schedule: Schedule will be determined with the successful candidate based on organizational and candidate needs.

Location: Alberta-based (Primarily remote, with travel around the province and to the main office in Calgary required as needed.

Benefits: Eligible for Sagesse Benefits program after 3-month probation period

Key Responsibilities

Client Services & Program Delivery

Provide client support, advocacy, system navigation, referrals and follow-up support
Maintain client engagement through individual and group support activities
Complete High Conflict Screening Tool assessments with clients
Complete FIT check-ins and ongoing client support
Support program development, delivery, evaluation, and quality improvement
Provide clinical support to agency volunteers as needed
Facilitation support as needed, including leading workshops and partnership collaboration internally and externally

Community Engagement & Collaboration

Identify systemic barriers impacting clients and communities
Participate in community committees and initiatives as directed
Promote awareness of Sagesse programs and services
Build relationships with community partners

Program Administration

Maintain accurate client files and documentation
Update client, volunteer and partnership systems
Report monthly activities and service statistics
Support funding proposals, reports, and program evaluation
Attend supervision and staff meetings
Complete other duties as required

Core Competencies

Client-Centred Practice
Collaboration & Relationship Building
Innovation & Continuous Improvement
Adaptability
Integrating Perspectives
Equity, Diversity, Inclusion & Belonging

Qualifications

Required:

Diploma or Degree in Social Work or a related field
Registration with a relevant professional body or eligibility for registration
Comfort with a hybrid work environment and virtual technology
Ability to travel throughout Alberta as required
Availability to work evenings and weekends when needed

Preferred:

Two years of experience in social services, peer support, community development or a related field
Experience facilitating groups, workshops or educational programs

Our Ideal Candidate:

Leads with curiosity and vulnerability
Challenges the status-quo and thrives in a developmental and adaptive environment
Acts through cross-sectional, gender-transformative, and intersectional lenses
Is passionate about community-based programming and continuous learning

Work Environment

Hybrid work environment with a combination of remote and in-person responsibilities
A combination of direct client support, program facilitation, community engagement, and administrative work
Regular collaboration with clients, volunteers, colleagues and community partners
Occasional evening and weekend commitments based on program and participant needs
Travel within Alberta to support program devilry and community partnerships.

Belonging and Culture
At Sagesse, we are committed to creating a workplace where every team member is recognized and valued for their unique contributions. We strive to foster a culture where equitable practices, authentic self-expression, continuous learning, and meaningful connection are embedded in our work.

Disclaimer
This job description outlines the primary responsibilities and expectations of the position. Duties and responsibilities may be modified from time to time to meet organizational and operational needs.