Role overview

Discover

The Opportunity

Collector

Western District

Location:Bridgewater, Middleton, New Minas, Yarmouth, Nova Scotia
Type of Employment:Full Time Term (up to 2 years)
Union Status:NSGEU Local 25
Competition #WES 26060
Closing Date: July 16, 2026

The Opportunity

Under the supervision of the Manager, Client Services and in accordance with Nova Scotia Provincial Housing Agency- Western District collections procedures, the Collector is responsible for the collection of rental arrears and tenant charges. The Collector provides financial guidance to tenants regarding arrears with the goal of maintaining tenancy and reducing the volume of arrears and write-offs.

What you'll do

Responsibilities

Monitor and maintain records for all current tenant accounts for arrears for all portfolios under the management of NSPHA.
Contact tenants by phone, letter or in person to get tenant repayment commitments and account status
Advise and work with tenants to ensure they are aware of all payment options and are using the best payment method for their individual situation, i.e. trusteeship, pre-authorized payment, telephone or internet banking, post-dated cheques, etc.
Initiate direct pay procedures for Opportunities and Social Development Income Assistance Clients who fall two months in arrears.
Manage Residential Tenancy Program matters by recommending mediated settlements or evictions where needed, preparing and serving required notices and documentation, representing NSPHA at hearings, and submitting materials to the Residential Tenancies Board, Small Claims Court, and Sheriff Services to obtain Orders of the Director and Judgments.
Provide monthly statistics outlining number of clients in arrears, verbal agreements, mediated agreements and monthly goals.
Manage all aspects of former tenant arrears including liaising with process server, collection agency etc.
Other duties as may be assigned.

What you'll need

Qualifications

Must Have

Grade 12 or high school equivalent plus two years post-secondary training related to the position and three years' related experience or an acceptable combination of training and experience.
Knowledge of Housing Authority collections, small claims court and personal bankruptcy procedures.
Familiar with the Residential Tenancies Act and Housing Authority policies and procedures.
Intermediate to Advanced knowledge of desktop software including Microsoft Office and Yardi Property Management software.
Excellent organizational skills to monitor, track and follow-up a high volume of client accounts.
High level of motivation and the ability to work with little supervision.
Excellent judgment and strong communication skills to communicate verbally and in writing with a diverse tenant population and provide written reports and recommendations to Supervisors Client Service and Manager Client Service
Client service oriented.

The Fine Print

An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle. Occasional travel within the Western district is required.

A little bit about us

Nova Scotia Provincial Housing Agency

At the Nova Scotia Provincial Housing Agency (NSPHA), we take pride in managing, maintaining, and operating government-owned public housing across the province. From single-family homes to high-rise apartments, our goal is simple: to provide safe, affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team, you'll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions, supports your well-being, and gives you the opportunity to be a part of something meaningful. Together, we are shaping the future of public housing in Nova Scotia. If you're ready to make a difference, we'd love to hear from you. Apply today!

Are you interested?

Work With Us

What We Offer

Salary:$28.87 - $33.85 hourly (TE 20)
Schedule:35-hour work week

Full-time permanent employees also receive:

Comprehensive benefits including health, dental, life insurance, and pension
Paid vacation, holidays, sick time and additional leaves
Work-life balance supports such as modified work weeks
Professional development and career growth opportunities
Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

Please submit your application through CareerBeacon.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.