Field Warranty Specialist - Central Zone

Job Description

Field Warranty Specialist - Central Zone

Rank 5

Scarborough, ON (Hybrid)

Deadline: This posting will close by July 16, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $92,700 - $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Field Warranty Specialist - Central Zone to support our Vehicle Safety Compliance Liaison Office of Canada (VSCLOC) and Warranty team. This is a full-time opportunity and will report to the Manager of Field Warranty.

The selected candidate will administer Toyota and Lexus Warranty/Extra Care Protection (ECP) Policy with dealerships to achieve both customer satisfaction and ensure dealers have consistent profitable processes.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Analyze Warranty and ECP expenditures by dealer
• Perform warranty claim debits where necessary
• Support on-going training on the Claims Processing System and Warranty/ECP Policies and Procedures
• Ensure dealer staff are accountable and fully capable of self-analyzing and managing warranty business
• Analyze territory KPIs to identify dealers at risk and work proactively to implement SOPs
• Perform onsite and Virtual Warranty Assessments with dealers that have identified as having areas of concern
• Assist dealerships to develop and implement SOPs and/or guidelines
• Ensure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilized
• Collaborate with internal departments such as Warranty Claims, Product Quality and Service Support (PQSS), VSCLOC and Zone Offices
• Initiate and implement appropriate ‘kaizen’ supporting work efficiencies related to effective cost control

What You’ll Bring:

• College diploma or University degree in Automotive, Business, or related discipline and/ or equivalent work experience
• Minimum 5 years of experience in Warranty or a related function
• Experience with dealership operations and collaboration is mandatory
• Excellent verbal and written communication skills. Bilingual in French is considered an asset
• Strong mechanical aptitude and data analytical skills
• Strong customer service skills
• Intermediate proficiency in Microsoft Office (Excel, Outlook and basic PPT)
• Holds a valid G Driver’s License
• Flexibility to travel overnight as required

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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